Customer Service Executive – Time dotCom Berhad
Role Summary
The Customer Service Executive role focuses on providing exceptional support to customers by addressing their inquiries and resolving issues related to internet services. This position requires strong communication skills and the ability to troubleshoot basic technical problems.
Job Description
The Customer Service Executive is responsible for delivering high-quality customer support to business subscribers of TIME dotCom. This role involves handling customer enquiries, troubleshooting basic internet connectivity issues, managing service requests, billing enquiries, and complaints, while coordinating with technical teams to ensure timely resolution of customer issues. The executive serves as the first point of contact and plays a critical role in maintaining customer satisfaction.
Job Requirements
SPM graduate or Diploma in Telecommunications, Information Technology, Business Administration, or related field.
1-3 years experience in customer service, call centre, or ISP/telecom environment preferred.
Basic understanding of internet technologies: Fiber broadband, GPON / FTTO networks, WiFi routers.
Familiarity with CRM systems and ticketing systems.
Excellent communication and interpersonal skills.
Strong problem-solving ability and customer-focused mindset.
Ability to work under pressure and handle difficult customers professionally.
Multilingual ability (English, Bahasa Malaysia, Mandarin or Tamil) preferred.
Quick Info
Company
Time dotCom Berhad
Location
Selangor
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Customer Service
Troubleshooting
Communication
Problem-Solving
CRM Systems
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