Customer Service Executive at Time dotCom Berhad - Selangor
Role Summary
The Customer Service Executive is responsible for delivering high-quality customer support to business subscribers of TIME dotCom. This role plays a critical part in maintaining customer satisfaction by addressing inquiries and resolving issues efficiently.
Job Description
In this role, you will engage with customers daily, providing support for their service needs and ensuring a positive experience. You will work closely with technical teams to resolve issues and manage service requests effectively.
Key Responsibilities:
- Handle customer inquiries and provide accurate information.
- Troubleshoot basic internet connectivity issues for customers.
- Manage service requests and ensure timely follow-up.
- Address billing inquiries and resolve complaints professionally.
- Coordinate with technical teams to facilitate issue resolution.
- Maintain detailed records of customer interactions in CRM systems.
- Strive to enhance customer satisfaction through effective communication.
Job Requirements
SPM graduate or Diploma in Telecommunications, Information Technology, Business Administration, or related field.
1-3 years experience in customer service, call centre, or ISP/telecom environment preferred.
Basic understanding of internet technologies: Fiber broadband, GPON / FTTO networks, WiFi routers.
Familiarity with CRM systems and ticketing systems.
Excellent communication and interpersonal skills.
Strong problem-solving ability and customer-focused mindset.
Multilingual ability (English, Bahasa Malaysia, Mandarin or Tamil) preferred.
Customer Service Executive - Frequently Asked Questions
What is the salary for a Customer Service Executive at Time dotCom Berhad in Selangor?
Time dotCom Berhad has not disclosed the salary for this role. Customer Service Executive positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service Executive job located?
This Customer Service Executive position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Executive role?
Time dotCom Berhad is looking for SPM graduate or Diploma in Telecommunications, Information Technology, Business Administration, or related field.; 1-3 years experience in customer service, call centre, or ISP/telecom environment preferred.; Basic understanding of internet technologies: Fiber broadband, GPON / FTTO networks, WiFi routers..
How do I apply for this Customer Service Executive job at Time dotCom Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-30.
Quick Info
Company
Time dotCom Berhad
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service Executive Salary at Time dotCom Berhad
Time dotCom Berhad has not disclosed the salary for this role. Customer Service Executive positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Service Executive Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Time dotCom Berhad asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-30, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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