Customer Service Executive – Time dotCom Berhad
Role Summary
The Customer Service Executive is responsible for delivering high-quality customer support to business subscribers of TIME dotCom. This role plays a critical part in maintaining customer satisfaction by addressing inquiries and resolving issues efficiently.
Job Description
In this role, you will engage with customers daily, providing support for their service needs and ensuring a positive experience. You will work closely with technical teams to resolve issues and manage service requests effectively.
Key Responsibilities:
- Handle customer inquiries and provide accurate information.
- Troubleshoot basic internet connectivity issues for customers.
- Manage service requests and ensure timely follow-up.
- Address billing inquiries and resolve complaints professionally.
- Coordinate with technical teams to facilitate issue resolution.
- Maintain detailed records of customer interactions in CRM systems.
- Strive to enhance customer satisfaction through effective communication.
Job Requirements
SPM graduate or Diploma in Telecommunications, Information Technology, Business Administration, or related field.
1-3 years experience in customer service, call centre, or ISP/telecom environment preferred.
Basic understanding of internet technologies: Fiber broadband, GPON / FTTO networks, WiFi routers.
Familiarity with CRM systems and ticketing systems.
Excellent communication and interpersonal skills.
Strong problem-solving ability and customer-focused mindset.
Multilingual ability (English, Bahasa Malaysia, Mandarin or Tamil) preferred.
Quick Info
Company
Time dotCom Berhad
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Communication
Interpersonal Skills
Technical Support
CRM Systems
Multilingual Communication
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