Customer Service Officer (1 – Bank Islam
Role Summary
The Customer Service Officer is responsible for handling various customer transactions and inquiries. This role plays a crucial part in ensuring smooth branch operations and enhancing customer satisfaction.
Job Description
As a Customer Service Officer, you will engage with customers daily, processing transactions and addressing inquiries in a dynamic branch environment. You will also promote banking products and ensure compliance with internal policies and regulations.
Key Responsibilities:
- Process cash deposits and withdrawals efficiently.
- Assist customers with account openings and inquiries.
- Address and resolve customer complaints promptly.
- Promote banking products and services to customers.
- Maintain compliance with internal policies and regulatory requirements.
- Collaborate effectively with team members to enhance service delivery.
- Demonstrate attention to detail to prevent errors in transactions.
Job Requirements
Bachelor’s degree holder with less than 2 years of working experience or a fresh graduate.
Customer service orientation with a friendly and professional demeanor.
Genuine interest in sales and cross-selling functions.
Ability to work collaboratively as a team player.
Demonstrate honesty, reliability, and ethical behavior.
Strong attention to detail.
Ability to multitask in a fast-paced environment.
Quick Info
Company
Bank Islam
Location
Perak
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Sales
Communication
Problem Solving
Attention To Detail
Team Collaboration
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