Customer Service Officer - Inbound Call (Contract) at Allianz Malaysia Berhad - Kuala Lumpur
Role Summary
The Customer Service Officer role at Allianz Malaysia Berhad focuses on delivering exceptional customer service and resolving inquiries efficiently. Ideal for fresh graduates, this position offers a dynamic work environment in Kuala Lumpur.
Job Description
Join Allianz Malaysia Berhad as a Customer Service Officer, where you will be empowered to make impactful decisions in a high-trust culture. Your primary responsibility will be to deliver the Allianz Experience at every interaction, ensuring customer satisfaction through effective communication and problem resolution.
In this role, you will handle customer inquiries via phone, email, and social media, striving for first contact resolution. You will also escalate unresolved complaints appropriately, educate customers about available services, and maintain compliance with company policies and data privacy requirements.
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Job Requirements
Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field
Fresh Graduates are encouraged to apply
Relevant working experience in a call center or similar position is an advantage
Fluency in English, Bahasa Malaysia, and/or additional languages (e.g., Mandarin) is an advantage
Exceptional communication and interpersonal skills
Strong active listening abilities
Excellent judgment and critical thinking skills
Superior organizational and time management skills
Patient and empathetic demeanor
High adaptability and flexibility
Willingness to work in Plaza Sentral, KL Sentral
Familiarity with AI tools like ChatGPT or Copilot is an advantage
Customer Service Officer - Inbound Call (Contract) - Frequently Asked Questions
What is the salary for a Customer Service Officer - Inbound Call (Contract) at Allianz Malaysia Berhad in Kuala Lumpur?
Allianz Malaysia Berhad has not disclosed the salary for this role.
Where is this Customer Service Officer - Inbound Call (Contract) job located?
This Customer Service Officer - Inbound Call (Contract) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Officer - Inbound Call (Contract) role?
Allianz Malaysia Berhad is looking for Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field; Fresh Graduates are encouraged to apply; Relevant working experience in a call center or similar position is an advantage.
How do I apply for this Customer Service Officer - Inbound Call (Contract) job at Allianz Malaysia Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
Allianz Malaysia Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service Officer - Inbound Call (Contract) Salary at Allianz Malaysia Berhad
Allianz Malaysia Berhad has not disclosed the salary for this role.
How to Apply for This Customer Service Officer - Inbound Call (Contract) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Allianz Malaysia Berhad asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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