Customer Service Representative – Renesas Electronics

The Customer Service Representative is responsible for managing standard order management tasks and supporting customer-related activities. This role plays a crucial part in ensuring effective communication between customers, distributors, and the sales team in a fast-paced semiconductor environment.

In this role, you will engage in day-to-day order management tasks, including expedites, cancellations, and push-outs, while also supporting customer RMA and failure analysis activities. You will collaborate closely with the sales team to manage communications and provide ad-hoc support to customers.

Key Responsibilities:

• Manage standard order management tasks including expedites, pull-ins, cancellations, and push-outs.
• Support customer RMA and related failure analysis activities.
• Review account bookings, backlog, and billing with the Sales team.
• Handle ad-hoc support such as free of charge sample tracking and customer questionnaires.
• Serve as the main contact for distributors and sales on various topics.
• Collaborate with sales to ensure effective communication with customers.
• Address environmental, health, and safety or technical matters as needed.