Customer Service Representative – Renesas Electronics

This position is for a Customer Service Representative at Renesas responsible for managing order-related tasks and supporting clients. The role involves coordination with Sales and Distributors and providing support for customer inquiries and technical matters in a semiconductor environment.

The role involves managing standard order management tasks including expedites, pull-ins, cancellations, and push-outs. The position supports customer RMA and related failure analysis activities, reviews account bookings, backlog, and billing with Sales, and handles ad-hoc support such as free of charge sample tracking, customer questionnaires, and other environmental, health, and safety or technical matters. It also requires partnership with Sales to manage communications with Distributors and customers, serving as the main Renesas contact for Distributors and Sales on various topics.