Customer Service Specialist at Zurich Services Malaysia Sdn. Bhd. - Kuala Lumpur

The Customer Service Specialist is responsible for supporting Zurich's international programs to help clients manage their risks globally. This role involves collaboration with insurance partners across the Asia Pacific region, ensuring effective portfolio management and client servicing.

The Specialist in International Insurance will join a regional team based in Kuala Lumpur, Malaysia, where they will engage in day-to-day operations that include managing insurance partners and overseeing various aspects of insurance policies. The work environment is dynamic and collaborative, focusing on delivering exceptional service to clients and brokers.

Key Responsibilities:

• Manage insurance partners across approximately 20 countries in the Asia Pacific region.
• Oversee portfolio management, policy issuance, premiums, and claims coordination.
• Service clients in cooperation with external insurance companies.
• Support customer and broker experiences to enhance satisfaction.
• Monitor key performance indicators to ensure service quality.
• Maintain data quality and ensure policy consistency.
• Follow operating protocols and provide support on complex queries.
• Develop and nurture relationships with insurance partners.