Customer Service Specialist – Zurich Services Malaysia Sdn. Bhd.
Role Summary
The Customer Service Specialist is responsible for supporting Zurich's international programs to help clients manage their risks globally. This role involves collaboration with insurance partners across the Asia Pacific region, ensuring effective portfolio management and client servicing.
Job Description
The Specialist in International Insurance will join a regional team based in Kuala Lumpur, Malaysia, where they will engage in day-to-day operations that include managing insurance partners and overseeing various aspects of insurance policies. The work environment is dynamic and collaborative, focusing on delivering exceptional service to clients and brokers.
Key Responsibilities:
- Manage insurance partners across approximately 20 countries in the Asia Pacific region.
- Oversee portfolio management, policy issuance, premiums, and claims coordination.
- Service clients in cooperation with external insurance companies.
- Support customer and broker experiences to enhance satisfaction.
- Monitor key performance indicators to ensure service quality.
- Maintain data quality and ensure policy consistency.
- Follow operating protocols and provide support on complex queries.
- Develop and nurture relationships with insurance partners.
Job Requirements
Passion for insurance, communication, and international trade.
Experience in international insurance, fronting business, non-life underwriting, reinsurance, or claims is an advantage.
Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is an advantage.
Excellent communication and customer focus capabilities.
Strong focus on responsibility and accuracy.
Excellent English is a must; additional language (Chinese) is an advantage.
Quick Info
Company
Zurich Services Malaysia Sdn. Bhd.
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
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Required Skills
Customer Service
Communication
Relationship Management
Data Analysis
Problem Solving
Attention To Detail
Technical Knowledge
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