Desktop Support Engineer – Qube Apps Solutions Sdn Bhd
Role Summary
The Desktop Support Engineer is responsible for providing daily technical support for both IT and OT environments. This role involves troubleshooting and resolving issues faced by clients and internal staff, ensuring smooth operations and minimal downtime.
Job Description
As a Desktop Support Engineer, you will engage with users to understand their technical challenges and provide effective solutions, contributing to overall user satisfaction and productivity. You will work closely with both IT and operational technology teams to maintain system integrity and support the organization's technological needs.
Key Responsibilities: - Provide technical support for hardware and software issues. - Troubleshoot and resolve client and internal staff issues. - Ensure minimal downtime and smooth operations. - Collaborate with users to understand their technical challenges. - Maintain system integrity and performance. - Document technical issues and solutions. - Assist in the implementation of ITIL practices.
Job Requirements
Minimum Diploma level education in Computer & IT or relevant fields.
Strong problem-solving skills and attention to detail.
Experience in troubleshooting hardware and software issues.
Familiarity with operating systems and network configurations.
Excellent communication and interpersonal skills.
Quick Info
Company
Qube Apps Solutions Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
6 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Communication
Problem-Solving
Team Collaboration
ITIL Practices
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances