Help Desk Analyst – Qube Apps Solutions Sdn Bhd
Role Summary
The Help Desk Analyst is responsible for providing daily IT and operational technology support. This role plays a crucial part in ensuring smooth operations by troubleshooting and resolving technical issues for both clients and internal staff.
Job Description
As a Help Desk Analyst, you will engage in daily interactions with users to address their technical challenges and provide effective solutions. You will work in a dynamic environment that requires a proactive approach to problem-solving and a commitment to high-quality support.
Key Responsibilities:
- Provide daily IT support to clients and internal staff.
- Troubleshoot and resolve technical issues efficiently.
- Communicate effectively with users to understand their challenges.
- Ensure minimal disruption to operations through timely solutions.
- Maintain documentation of support requests and resolutions.
- Collaborate with team members to improve support processes.
- Stay updated on the latest IT support tools and technologies.
Job Requirements
Minimum Diploma level education in Computer & IT or relevant fields.
Strong understanding of IT and operational technology systems.
Experience in providing technical support in a help desk environment.
Familiarity with common IT support tools and software.
Excellent problem-solving and troubleshooting skills.
Quick Info
Company
Qube Apps Solutions Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
6 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Problem-Solving
Organizational Skills
Attention To Detail
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