Help Desk Analyst – Qube Apps Solutions Sdn Bhd
Role Summary
The Help Desk Analyst will provide essential IT and operational technology support, resolving technical issues for clients and internal staff while ensuring effective communication and high-quality service delivery.
Job Description
As a Help Desk Analyst, you will be responsible for providing daily IT and operational technology support to both clients and internal staff. Your role will involve troubleshooting and resolving technical issues efficiently, ensuring minimal disruption to operations. You will need to communicate effectively with users to understand their challenges and provide timely solutions. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality support, contributing to overall client satisfaction and operational efficiency.
Job Requirements
Minimum Diploma level education in Computer & IT or relevant fields
Strong understanding of IT and operational technology systems
Excellent problem-solving and troubleshooting skills
Ability to communicate technical information clearly to non-technical users
Experience in providing technical support in a help desk environment
Familiarity with common IT support tools and software
Strong organizational skills and attention to detail
Quick Info
Company
Qube Apps Solutions Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
6 skills
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Required Skills
IT Support
Troubleshooting
Problem-Solving
Communication
Organizational Skills
Technical Documentation
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