Duty Manager (Front Office) at Genting Malaysia Berhad - Pahang
Role Summary
The Duty Manager (Front Office) is responsible for ensuring the smooth operation of the hotel and maintaining guest safety and satisfaction. This role involves overseeing front office activities and ensuring high standards of service delivery in a dynamic hospitality environment.
Job Description
In this role, you will manage day-to-day front office operations, addressing guest requests and complaints while keeping the team informed about hotel information. You will also ensure cleanliness and organization in the front area to enhance guest experiences.
Key Responsibilities:
- Oversee daily front office operations to ensure efficiency and guest satisfaction.
- Address guest requests and resolve complaints promptly and professionally.
- Keep employees informed about hotel updates and relevant information.
- Maintain cleanliness and organization in the front office area.
- Monitor and manage front office staff performance and provide guidance.
- Ensure compliance with hotel policies and procedures.
- Stay updated on hotel happenings to provide accurate information to guests.
Job Requirements
Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience including 2 years as Front Office Supervisor / Guest Service Assistant.
SPM holder with 4 years' experience including 2 years as Front Office Supervisor / Guest Service Assistant.
Excellent interpersonal and communication skills (both written and oral).
Good working knowledge of computer software applications.
Strong leadership and organizing skills.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
MYR 3300 - 3500
Skills Required
6 skills
Click to submit your application
Required Skills
Interpersonal Skills
Communication
Leadership
Problem Solving
Customer Service
Time Management
Duty Manager (Front Office) Salary at Genting Malaysia Berhad
Genting Malaysia Berhad lists this Duty Manager (Front Office) role at RM3,300–RM3,500 per month.
How to Apply for This Duty Manager (Front Office) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Genting Malaysia Berhad asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-25, so apply early.
Duty Manager (Front Office) - Frequently Asked Questions
What is the salary for a Duty Manager (Front Office) at Genting Malaysia Berhad in Pahang?
Genting Malaysia Berhad lists this Duty Manager (Front Office) role at RM3,300–RM3,500 per month.
Where is this Duty Manager (Front Office) job located?
This Duty Manager (Front Office) position is based in Pahang, Malaysia. This role is fully on-site.
What qualifications do I need for this Duty Manager (Front Office) role?
Genting Malaysia Berhad is looking for Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience including 2 years as Front Office Supervisor / Guest Service Assistant.; SPM holder with 4 years' experience including 2 years as Front Office Supervisor / Guest Service Assistant.; Excellent interpersonal and communication skills (both written and oral)..
How do I apply for this Duty Manager (Front Office) job at Genting Malaysia Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-25.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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