Duty Manager (Front Office) at Genting Malaysia Berhad - Pahang

The Duty Manager (Front Office) is responsible for ensuring the smooth operation of the hotel and maintaining guest safety and satisfaction. This role involves overseeing front office activities and ensuring high standards of service delivery in a dynamic hospitality environment.

In this role, you will manage day-to-day front office operations, addressing guest requests and complaints while keeping the team informed about hotel information. You will also ensure cleanliness and organization in the front area to enhance guest experiences.

Key Responsibilities:

• Oversee daily front office operations to ensure efficiency and guest satisfaction.
• Address guest requests and resolve complaints promptly and professionally.
• Keep employees informed about hotel updates and relevant information.
• Maintain cleanliness and organization in the front office area.
• Monitor and manage front office staff performance and provide guidance.
• Ensure compliance with hotel policies and procedures.
• Stay updated on hotel happenings to provide accurate information to guests.