Role Summary
The Executive, Contact Centre is responsible for providing high-quality telephone servicing to agents and policyholders while meeting key performance indicators. The role focuses on customer satisfaction, operational excellence, and continuous learning within a fast-paced environment.
Job Description
As an Executive in the Contact Centre, you will deliver world-class customer service by providing professional and accurate responses via telephone. You will manage customer expectations, take ownership of requests, and liaise with internal departments to resolve issues effectively. The role involves staying updated on products and services while supporting management in identifying and implementing process improvements to ensure high-quality service standards and team KPIs are met.
Job Requirements
At least a Diploma or Degree in any field from a recognized institution.
Preferably 1 year of working experience in a call center or customer service role.
Fresh graduates with a strong interest in customer service are encouraged to apply.
Excellent command of spoken and written English.
Good voice quality, clear pronunciation, and empathetic listening skills.
Enthusiastic, self-motivated, and able to succeed in a fast-paced environment.
Ability to speak and write Mandarin or Chinese dialects is an added advantage.
Experience handling international calls is considered a plus.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Telecommunications
English Proficiency
Problem Solving
Communication Skills
Conflict Resolution
Mandarin
Chinese Dialects
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