Role Summary
The Executive, Contact Centre is responsible for delivering world-class customer service. This role involves managing customer expectations and resolving issues effectively while supporting management in process improvements.
Job Description
As an Executive in the Contact Centre, you will provide professional and accurate responses to customer inquiries via telephone in a fast-paced environment. You will stay updated on products and services to ensure high-quality service standards are met.
Key Responsibilities:
- Deliver exceptional customer service through effective communication.
- Manage customer expectations and take ownership of requests.
- Liaise with internal departments to resolve customer issues.
- Stay updated on products and services to provide accurate information.
- Support management in identifying process improvements.
- Ensure team KPIs are met consistently.
- Handle customer inquiries with empathy and professionalism.
Job Requirements
At least a Diploma or Degree in any field from a recognized institution.
Preferably 1 year of working experience in a call center or customer service role.
Fresh graduates with a strong interest in customer service are encouraged to apply.
Excellent command of spoken and written English.
Ability to speak and write Mandarin or Chinese dialects is an added advantage.
Quick Info
Company
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Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Not specified
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Empathy
Time Management
Team Collaboration
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