Executive, Contact Centre at Prudential plc - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Management Associate Ceo Mentored jobs.
Role Summary
The Executive, Contact Centre is responsible for delivering world-class customer service. This role involves managing customer expectations and resolving issues effectively while supporting management in process improvements.
Job Description
As an Executive in the Contact Centre, you will provide professional and accurate responses to customer inquiries via telephone in a fast-paced environment. You will stay updated on products and services to ensure high-quality service standards are met.
Key Responsibilities:
- Deliver exceptional customer service through effective communication.
- Manage customer expectations and take ownership of requests.
- Liaise with internal departments to resolve customer issues.
- Stay updated on products and services to provide accurate information.
- Support management in identifying process improvements.
- Ensure team KPIs are met consistently.
- Handle customer inquiries with empathy and professionalism.
Job Requirements
At least a Diploma or Degree in any field from a recognized institution.
Preferably 1 year of working experience in a call center or customer service role.
Fresh graduates with a strong interest in customer service are encouraged to apply.
Excellent command of spoken and written English.
Ability to speak and write Mandarin or Chinese dialects is an added advantage.
Executive, Contact Centre - Frequently Asked Questions
What is the salary for a Executive, Contact Centre at Prudential plc in Kuala Lumpur?
Prudential plc has not disclosed the salary for this role. Executive, Contact Centre positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Executive, Contact Centre job located?
This Executive, Contact Centre position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Executive, Contact Centre role?
Prudential plc is looking for At least a Diploma or Degree in any field from a recognized institution.; Preferably 1 year of working experience in a call center or customer service role.; Fresh graduates with a strong interest in customer service are encouraged to apply..
How do I apply for this Executive, Contact Centre job at Prudential plc?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Prudential plc
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Not specified
Skills Required
6 skills
Required Skills
Executive, Contact Centre Salary at Prudential plc
Prudential plc has not disclosed the salary for this role. Executive, Contact Centre positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Executive, Contact Centre Roles
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