Executive, Customer Service at DHL Global Forwarding - Bayan Lepas

The Executive in Customer Service will act as the main point of contact for customers, ensuring efficient order processing and shipment coordination while maintaining high service standards. This role is ideal for individuals passionate about customer service and logistics.

As an Executive in Customer Service, you will serve as the primary point of contact for assigned customers, processing booking orders and coordinating shipment handovers to Operations. You will monitor shipment status, proactively communicate updates, and handle customer inquiries, complaints, and feedback professionally. Building strong customer relationships and supporting customer retention will be key aspects of your role, along with collaborating with internal teams to ensure smooth shipment execution and service excellence.

In this position, you will also support sustainability initiatives and customer requests related to Go Green programs. We are looking for a customer-focused individual with excellent communication skills and strong problem-solving abilities, who can thrive in a fast-paced logistics environment and is passionate about delivering outstanding service.