Executive, Domestic (Customer Service) at DHL Global Forwarding - Johor Baharu
Role Summary
The Domestic Executive will manage shipment bookings and ensure timely execution of services while maintaining strong customer relationships. This role is essential for enhancing operational efficiency and service quality.
Job Description
DHL Global Forwarding is seeking a customer-focused Domestic Executive to manage shipment bookings and coordinate domestic and airfreight operations. The role involves ensuring timely shipment execution while delivering excellent customer service. You will be responsible for managing customer shipment bookings, coordinating with internal teams, and monitoring shipments from booking through delivery.
Related searches
Job Requirements
Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with a minor in logistics and supply chain
Minimum 2 years of experience in freight forwarding, supply chain, or customer service operations
Strong customer service mindset with excellent communication and stakeholder management skills
Good problem-solving abilities with a customer-focused mindset
Ability to work effectively in a fast-paced environment and manage multiple priorities
Proficiency in Microsoft Office applications; experience with logistics systems such as Cargowise (CW1) is an advantage
Detail-oriented with a strong focus on accuracy and quality
Executive, Domestic (Customer Service) - Frequently Asked Questions
What is the salary for a Executive, Domestic (Customer Service) at DHL Global Forwarding in Johor?
DHL Global Forwarding has not disclosed the salary for this role.
Where is this Executive, Domestic (Customer Service) job located?
This Executive, Domestic (Customer Service) position is based in Johor, Malaysia. This role is fully on-site.
What qualifications do I need for this Executive, Domestic (Customer Service) role?
DHL Global Forwarding is looking for Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with a minor in logistics and supply chain; Minimum 2 years of experience in freight forwarding, supply chain, or customer service operations; Strong customer service mindset with excellent communication and stakeholder management skills.
How do I apply for this Executive, Domestic (Customer Service) job at DHL Global Forwarding?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-07.
Quick Info
Company
DHL Global Forwarding
Location
Johor
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Executive, Domestic (Customer Service) Salary at DHL Global Forwarding
DHL Global Forwarding has not disclosed the salary for this role.
How to Apply for This Executive, Domestic (Customer Service) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions DHL Global Forwarding asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-07, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at DHL Global Forwarding
Other roles currently open at DHL Global Forwarding.
Explore More Job Opportunities
Discover jobs by industry and location.
Similar Roles
Browse open vacancies for related job titles across Malaysia.
Career Resources
Salary benchmarks, application advice and employment rights for this field.
