Executive – Genting Malaysia Berhad
Role Summary
The Executive - Guest Xperience Centre is responsible for creating a positive and memorable experience for guests. This role serves as the first point of contact for the Centre, playing a pivotal role in delivering an above-and-beyond guest experience.
Job Description
In this role, you will support the operations of the Guest Xperience Centre by warmly welcoming guests, providing information, and assisting with their needs. You will ensure smooth and enjoyable interactions throughout their visit.
Key Responsibilities:
- Welcome guests with a warm and friendly demeanor.
- Provide accurate information about the Centre and its offerings.
- Assist guests with their inquiries and needs promptly.
- Ensure a smooth check-in and check-out process for guests.
- Facilitate enjoyable interactions and experiences for all visitors.
- Gather guest feedback to improve services and operations.
- Collaborate with team members to enhance overall guest satisfaction.
Job Requirements
Bachelor’s Degree in Hospitality, Tourism, Communications, Business Administration, or a related field.
Diploma with at least 3 years of customer service-related experience.
Fresh graduates are encouraged to apply.
Previous experience in customer service, guest relations, or hospitality is an advantage.
Proficient in English; ability to communicate in additional languages is a plus.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Communication
Interpersonal Skills
Customer Service
Problem Solving
Team Collaboration
Attention To Detail
Adaptability
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