Executive, Knowledge Management at Shangri-La Shared Services Sdn. Bhd. - Kuala Lumpur

The Executive, Knowledge Management is responsible for managing and enhancing the Knowledge Base to ensure it is accurate and user-friendly. This role plays a crucial part in empowering employees through effective knowledge sharing and continuous improvement within the organization.

As a Knowledge Management Executive, you will engage in day-to-day activities that involve updating Knowledge Base articles, creating structured documentation, and collaborating with various teams. You will also work closely with stakeholders to identify gaps and propose improvements in knowledge delivery.

Key Responsibilities:

• Manage and enhance the Knowledge Base for accuracy and usability.
• Update Knowledge Base articles to reflect current information.
• Create structured documentation for various processes and systems.
• Collaborate with teams to improve knowledge delivery methods.
• Engage with stakeholders to identify knowledge gaps.
• Propose improvements based on stakeholder feedback.
• Serve as a subject matter expert for Knowledge Base usage.
• Troubleshoot issues related to Knowledge Base access and content.