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About Us
Shangri-La Shared Services Sdn. Bhd. was established as an integral part of the Shangri-La Group, a distinguished hospitality company founded in 1971. Originating in Malaysia, the Shangri-La Group has expanded its footprint to become a leading name in the global hospitality sector, renowned for its collection of luxury hotels and resorts that prioritize exceptional service and unforgettable guest experiences.
The establishment of Shangri-La Shared Services marked a significant milestone in the company's journey, focusing on providing high-quality customer service and operational support. This dedicated approach enhances the overall guest experience at Shangri-La Group's properties, ensuring that every interaction reflects the brand's commitment to excellence and hospitality.
What We Do
Shangri-La Shared Services is committed to delivering exceptional operational support and customer service to enhance the guest experience across the Shangri-La Group's hotels and resorts.
Core Services:
1) Customer Service Support – Providing assistance and solutions to guests to ensure their needs are met promptly and effectively.
2) Operational Support – Streamlining processes and systems to enhance the efficiency of hotel operations.
3) Knowledge Management – Developing and maintaining resources that support staff training and operational excellence.
4) Quality Assurance – Implementing standards and practices that uphold the Shangri-La brand's reputation for outstanding service.
5) Guest Experience Enhancement – Continuously seeking ways to improve the overall experience for guests through feedback and innovation.
Notable Projects & Initiatives:
- Implementation of training programs focused on enhancing customer service skills among staff.
- Development of knowledge-sharing platforms to facilitate collaboration and idea exchange among employees.
- Initiatives aimed at gathering and analyzing guest feedback to drive service improvements.
Company Culture
At Shangri-La Shared Services, the culture is deeply rooted in excellence, teamwork, and a steadfast commitment to outstanding service. Employees are encouraged to collaborate and share ideas, fostering an environment where every team member can contribute to enhancing guest experiences.
What It’s Like to Work Here:
1) Collaborative Environment – Teamwork is emphasized, with employees working together to achieve common goals.
2) Commitment to Excellence – A strong focus on delivering high-quality service and operational support.
3) Continuous Improvement – Employees are encouraged to seek innovative solutions and share best practices.
4) Professional Development – Opportunities for training and growth are provided to enhance skills and knowledge.
5) Guest-Centric Approach – Every role is aligned with the mission of creating memorable experiences for guests.
Workplace Environment:
The workplace at Shangri-La Shared Services reflects the values of the Shangri-La Group, with a focus on professionalism, respect, and a shared passion for hospitality. Employees enjoy a supportive atmosphere that values their contributions and encourages personal and professional growth.
Core Values:
- Excellence in service
- Teamwork and collaboration
- Integrity and respect
- Commitment to continuous improvement
- Guest satisfaction as a priority
This culture enables Shangri-La Shared Services to play a vital role in enhancing the overall guest experience at Shangri-La Group's hotels and resorts.
Why Join Us?
Health & Insurance: Comprehensive medical insurance
Access comprehensive medical insurance covering a wide range of health needs and treatments.
Health & Insurance: Annual preventive health screening
Avail annual preventive health screenings to monitor and maintain your health proactively.
Money & Compensation: Performance-based bonuses
Receive discretionary bonuses based on your job performance to reward your efforts.
Work-Life Balance: Five-day work week
Benefit from a standard five-day work week to support a balanced lifestyle.
Location & Amenities
Level 22, Menara 3 Petronas, Persiaran KLCC, 50088 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia