Executive of Maxis Centre (EoMC) – Maxis Communications
Role Summary
The Executive of Maxis Centre is responsible for driving operational excellence and delivering an unmatched customer experience at retail. This role involves managing store performance, leading and developing the team, and ensuring compliance with standard policies and procedures.
Job Description
In this role, you will oversee daily operations at the Maxis Centre, ensuring a high level of customer satisfaction and team performance. You will create a conducive customer journey while promoting self-service options.
Key Responsibilities:
- Drive operational excellence to enhance customer experience.
- Manage store performance metrics and implement improvement strategies.
- Lead and develop a high-performing team through training and mentorship.
- Ensure compliance with company policies and procedures.
- Create a welcoming and efficient customer journey.
- Promote self-service options to enhance customer engagement.
- Analyze sales data to identify trends and opportunities for growth.
Job Requirements
Professional Certificate / Diploma / Degree or its equivalent
Minimum 4 years of relevant work experience in telecommunications or retail
Excellent communication and interpersonal skills
Passionate about sales and customer service
Ability to perform under pressure and lead a team
Mandarin-speaking is an added advantage
No fraud cases/blacklist history
Quick Info
Company
Maxis Communications
Location
Sarawak
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Team Leadership
Sales Strategy
Data Analysis
Communication
Problem Solving
Microsoft Office
Operational Excellence
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