Role Summary
The Executive, Policy Servicing is responsible for managing efficient policy administration and ensuring high-quality service delivery. This role involves processing incoming requests, resolving customer issues, and implementing process improvements in collaboration with various operations departments.
Job Description
As an Executive in Policy Servicing, you will engage in day-to-day activities that include handling referrals and enquiries while applying technical insurance knowledge. You will also participate in continuous professional development and training to support business objectives.
Key Responsibilities: - Manage incoming policy requests according to service standards and regulatory requirements. - Handle customer referrals and enquiries effectively. - Apply technical insurance knowledge to resolve customer issues. - Collaborate with other operations departments to identify service gaps. - Implement process improvements to enhance service delivery. - Maintain high-quality service standards. - Participate in training and professional development activities.
Job Requirements
Recognized University Degree in any field.
Proficient in Microsoft Office applications.
Articulate and proficient in written and spoken English.
Strong customer-focused mindset with excellent problem-solving skills.
Ability to work under pressure and willing to work long hours/weekends if required.
Interest in office-based, desk-bound administration environments.
Self-motivated, result-oriented, and open to challenges.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Performance-based rewards and internal recognition programs.
Skills Required
6 skills
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Required Skills
Customer Service
Problem Solving
Communication
Time Management
Microsoft Office
Team Collaboration
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