Executive, Policy Servicing at Prudential plc - Kuala Lumpur
Role Summary
The Executive, Policy Servicing is responsible for managing efficient policy administration and ensuring high-quality service delivery. This role involves processing incoming requests, resolving customer issues, and implementing process improvements in collaboration with various operations departments.
Job Description
As an Executive in Policy Servicing, you will engage in day-to-day activities that include handling referrals and enquiries while applying technical insurance knowledge. You will also participate in continuous professional development and training to support business objectives.
Key Responsibilities: - Manage incoming policy requests according to service standards and regulatory requirements. - Handle customer referrals and enquiries effectively. - Apply technical insurance knowledge to resolve customer issues. - Collaborate with other operations departments to identify service gaps. - Implement process improvements to enhance service delivery. - Maintain high-quality service standards. - Participate in training and professional development activities.
Job Requirements
Recognized University Degree in any field.
Proficient in Microsoft Office applications.
Articulate and proficient in written and spoken English.
Strong customer-focused mindset with excellent problem-solving skills.
Ability to work under pressure and willing to work long hours/weekends if required.
Interest in office-based, desk-bound administration environments.
Self-motivated, result-oriented, and open to challenges.
Quick Info
Company
Prudential plc
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Performance-based rewards and internal recognition programs.
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Problem Solving
Communication
Time Management
Microsoft Office
Team Collaboration
Executive, Policy Servicing Salary at Prudential plc
Prudential plc has not disclosed the salary for this role.
How to Apply for This Executive, Policy Servicing Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Prudential plc asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Executive, Policy Servicing - Frequently Asked Questions
What is the salary for a Executive, Policy Servicing at Prudential plc in Kuala Lumpur?
Prudential plc has not disclosed the salary for this role.
Where is this Executive, Policy Servicing job located?
This Executive, Policy Servicing position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Executive, Policy Servicing role?
Prudential plc is looking for Recognized University Degree in any field.; Proficient in Microsoft Office applications.; Articulate and proficient in written and spoken English..
How do I apply for this Executive, Policy Servicing job at Prudential plc?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
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- Submit your application as soon as possible to increase your chances
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