Executive, Policy Servicing at Prudential plc - Kuala Lumpur

The Executive, Policy Servicing is responsible for managing efficient policy administration and ensuring high-quality service delivery. This role involves processing incoming requests, resolving customer issues, and implementing process improvements in collaboration with various operations departments.

As an Executive in Policy Servicing, you will engage in day-to-day activities that include handling referrals and enquiries while applying technical insurance knowledge. You will also participate in continuous professional development and training to support business objectives.

Key Responsibilities: - Manage incoming policy requests according to service standards and regulatory requirements. - Handle customer referrals and enquiries effectively. - Apply technical insurance knowledge to resolve customer issues. - Collaborate with other operations departments to identify service gaps. - Implement process improvements to enhance service delivery. - Maintain high-quality service standards. - Participate in training and professional development activities.