Role Summary
The Executive, Policy Servicing is responsible for managing policy administration processes and ensuring customer enquiries are resolved within agreed service levels. This role focuses on operational efficiency and regulatory compliance within the insurance sector.
Job Description
As an Executive in Policy Servicing, you will manage efficient policy administration by processing incoming requests according to service standards and regulatory requirements. You will handle referrals and enquiries, ensuring technical insurance knowledge is applied to resolve customer issues. Working closely with other operations departments, you will identify service gaps, implement process improvements, and maintain high-quality service delivery. The role involves continuous professional development and participation in training to support business objectives.
Job Requirements
Recognized University Degree in any field.
Proficient in Microsoft Office applications.
Articulate and proficient in written and spoken English.
Strong customer-focused mindset with excellent problem-solving skills.
Ability to work under pressure and willing to work long hours/weekends if required.
Interest in office-based, desk-bound administration environments.
Self-motivated, result-oriented, and open to challenges.
Fresh graduates interested in Life Insurance operations are encouraged to apply.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Policy Administration
Customer Service
Problem Solving
Microsoft Office
Insurance Operations
English Proficiency
Process Improvement
Regulatory Compliance
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