Field Service Technician – Qube Apps Solutions Sdn Bhd

The Field Service Technician is responsible for delivering daily IT and OT technical support to clients and internal staff. This role involves troubleshooting technical issues and ensuring systems operate smoothly, contributing to high levels of customer satisfaction.

As a Field Service Technician, you will engage directly with users to understand their challenges and provide effective solutions in a dynamic work environment. You will be responsible for managing multiple tasks independently while maintaining a proactive approach to problem-solving.

Key Responsibilities:

• Deliver daily IT and OT technical support to clients and internal staff.
• Troubleshoot and resolve various technical issues efficiently.
• Engage with users to understand their challenges and provide solutions.
• Maintain high levels of customer satisfaction through effective communication.
• Ensure systems operate smoothly and efficiently.
• Travel to client sites as needed to provide on-site support.
• Collaborate with team members to improve service delivery processes.