FRONT OFFICE AGENT – Genting Malaysia Berhad
Role Summary
The Front Office Agent is responsible for assisting guests efficiently and courteously in all room division functions. This role plays a crucial part in ensuring a positive guest experience through effective communication and service delivery.
Job Description
As a Front Office Agent, you will engage with guests daily, managing check-ins and addressing their needs in a dynamic hotel environment. Your role is vital in maintaining high service standards and ensuring guest satisfaction.
Key Responsibilities:
- Assist guests with check-in and room assignments
- Handle guest complaints and follow through
- Manage cash transactions and safe deposit boxes
- Maintain cleanliness and adhere to safety standards
- Knowledge of hotel facilities and reservation procedures
- Report any disputes to superiors
- Promote teamwork and quality service
Job Requirements
High school diploma or equivalent
Previous experience in customer service or hospitality
Proficiency in English; knowledge of additional languages is a plus
Strong interpersonal and communication skills
Ability to work in a fast-paced environment
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Cash Handling
Teamwork
Attention To Detail
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances