FRONT OFFICE AGENT – Genting Malaysia Berhad
Role Summary
The Front Office Agent plays a crucial role in ensuring a seamless guest experience at the hotel. This position involves managing check-ins, addressing guest inquiries, and maintaining high service standards. It is an excellent opportunity for those looking to build a career in hospitality.
Job Description
As a Front Office Agent, you will assist guests efficiently and courteously in all room division functions. Your responsibilities include handling check-ins, managing guest information, addressing complaints, and ensuring adherence to quality service standards. You will also manage cash transactions and maintain cleanliness in hotel premises, contributing to a positive guest experience.
Job Requirements
Assist guests with check-in and room assignments
Handle guest complaints and follow through
Manage cash transactions and safe deposit boxes
Maintain cleanliness and adhere to safety standards
Knowledge of hotel facilities and reservation procedures
Report any disputes to superiors
Promote teamwork and quality service
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Customer Service
Cash Handling
Communication
Problem-Solving
Teamwork
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