Front Office Manager at Genting Malaysia Berhad - Pahang

The Front Office Manager is responsible for overseeing the operations and performance of the front office department. This role plays a crucial part in ensuring high-quality service and efficient management of resources within a dynamic hospitality environment.

In this role, the Front Office Manager will engage in daily operations, ensuring that the front office runs smoothly and efficiently while providing exceptional guest experiences. The manager will also be involved in strategic planning and budget management to optimize departmental performance.

Key Responsibilities:

• Organize and oversee daily front office operations.
• Plan and execute the department's annual budget.
• Train and develop front office staff to enhance service quality.
• Control and coordinate departmental performance metrics.
• Manage manpower allocation and scheduling.
• Evaluate guest feedback and implement improvements.
• Ensure compliance with hotel policies and procedures.