Front Office Manager – Genting Malaysia Berhad
Role Summary
The Front Office Manager is responsible for overseeing the operations and performance of the front office department. This role plays a crucial part in ensuring high-quality service and efficient management of resources within a dynamic hospitality environment.
Job Description
In this role, the Front Office Manager will engage in daily operations, ensuring that the front office runs smoothly and efficiently while providing exceptional guest experiences. The manager will also be involved in strategic planning and budget management to optimize departmental performance.
Key Responsibilities:
- Organize and oversee daily front office operations.
- Plan and execute the department's annual budget.
- Train and develop front office staff to enhance service quality.
- Control and coordinate departmental performance metrics.
- Manage manpower allocation and scheduling.
- Evaluate guest feedback and implement improvements.
- Ensure compliance with hotel policies and procedures.
Job Requirements
Proven experience in hotel management or a similar role.
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Proficiency in budget management and financial forecasting.
Ability to work in a fast-paced environment.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Leadership
Organizational Skills
Communication
Interpersonal Skills
Budget Management
Problem-Solving
Customer Service Orientation
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