Guest Experience Leader (Mcdonald's Imago KK) – McDonald's Malaysia (Gerbang Alaf Restaurants Sdn Bhd)
Role Summary
The Guest Experience Leader is responsible for ensuring a satisfying customer experience at McDonald's. This role involves interacting with customers, understanding their needs, and providing information about the menu in a fast-paced restaurant environment.
Job Description
As a Guest Experience Leader at McDonald's, you will play a crucial role in ensuring customer satisfaction. Your daily tasks will involve engaging with customers, addressing their needs, and resolving any issues that may arise during their visit. *Key Responsibilities:* - Interact with customers to provide a welcoming experience. - Understand customer needs and preferences. - Provide information about menu items and promotions. - Ensure every customer feels valued and well-served. - Collaborate with the team to enhance service quality. - Address and resolve any customer issues promptly. - Create a friendly and enjoyable atmosphere in the restaurant.
Job Requirements
Minimum SPM or equivalent qualification.
1-2 years of experience in customer service.
Good communication skills.
Ability to work in a fast-paced environment.
Friendly and proactive attitude.
Problem-solving skills.
Teamwork capability.
Flexibility in work schedule.
Quick Info
Company
McDonald's Malaysia (Gerbang Alaf Restaurants Sdn Bhd)
Location
Sabah
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Time Management
Adaptability
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