Guest Service Assistant – Genting Malaysia Berhad
Role Summary
The Guest Service Assistant role is ideal for individuals who are friendly and enjoy helping guests. You will play a crucial role in ensuring a pleasant experience for guests at Resorts World Genting, particularly for Mandarin-speaking visitors.
Job Description
As a Guest Service Assistant, you will welcome and assist guests with professionalism and a smile. Your responsibilities include handling reservations for accommodation, entertainment, and transport, providing accurate information about resort facilities, and supporting front office daily operations to ensure guests enjoy a smooth and pleasant experience.
Job Requirements
Minimum SPM; Diploma in Hotel Management, Marketing, or Business Administration encouraged
Able to converse in English, Bahasa Malaysia & Mandarin
Willing to work in Genting Highlands
Friendly and confident demeanor
Strong customer service skills
Ability to handle guest inquiries and complaints
Team player with a positive attitude
Flexible with working hours
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
RM 2,500 – RM 3,000 per month
Skills Required
5 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Teamwork
Adaptability
Application Tips
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