Guest Service Manager (First World Hotel) – Genting Malaysia Berhad
Role Summary
The Guest Service Manager is responsible for overseeing and coordinating all front office operations to ensure exceptional guest experiences. This role impacts the overall guest satisfaction and service delivery within the hospitality environment of First World Hotel.
Job Description
In this role, you will manage the daily operations of the front office, ensuring smooth check-in/check-out processes and effective guest relations. You will lead a team dedicated to providing outstanding service in a fast-paced hotel environment.
Key Responsibilities:
- Oversee and coordinate all front office operations.
- Develop and implement strategies to enhance guest satisfaction.
- Manage, train, and motivate a team of front office associates.
- Ensure compliance with hotel policies and safety standards.
- Address guest inquiries, concerns, and complaints professionally.
- Collaborate with other departments to integrate guest services.
- Streamline service delivery to enhance the overall guest experience.
Job Requirements
Minimum 5 years of experience in a guest service or front office management role within the hospitality industry.
Exceptional leadership, communication, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office suite and hotel management software.
Familiarity with hotel operations and guest service standards.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
MYR 3300 - 3800
Skills Required
6 skills
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Required Skills
Leadership
Communication
Problem-Solving
Decision-Making
Customer Service
Team Management
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