Guest Service Manager (First World Hotel) – Genting Malaysia Berhad
Role Summary
The Guest Service Manager will oversee all front office operations and ensure exceptional guest experiences at the First World Hotel. This role involves managing a team, enhancing guest satisfaction, and collaborating with various departments to improve service delivery.
Job Description
Overseeing and coordinating all front office operations, including check-in/check-out, concierge, and guest relations. Developing and implementing strategies to enhance guest satisfaction and streamline service delivery. Managing, training, and motivating a team of front office and guest service associates. Ensuring compliance with hotel policies, procedures, and safety standards. Addressing guest inquiries, concerns, and complaints in a timely and professional manner. Collaborating with other departments to integrate guest services and enhance the overall guest experience.
Job Requirements
Minimum 5 years of experience in a guest service or front office management role within the hospitality industry
Exceptional leadership, communication, and interpersonal skills
Strong problem-solving and decision-making abilities
Proficient in Microsoft Office suite and hotel management software
Familiarity with hotel operations, guest service standards, and industry best practices
Ability to work flexible hours, including weekends and holidays
A passion for delivering exceptional customer service and creating memorable guest experiences
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
RM 3,300 – RM 3,800 per month
Skills Required
5 skills
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Required Skills
Leadership
Communication
Problem-Solving
Microsoft Office
Hotel Management Software
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