Guest Service Manager (First World Hotel) at Genting Malaysia Berhad - Pahang
Role Summary
The Guest Service Manager is responsible for overseeing and coordinating all front office operations to ensure exceptional guest experiences. This role impacts the overall guest satisfaction and service delivery within the hospitality environment of First World Hotel.
Job Description
In this role, you will manage the daily operations of the front office, ensuring smooth check-in/check-out processes and effective guest relations. You will lead a team dedicated to providing outstanding service in a fast-paced hotel environment.
Key Responsibilities:
- Oversee and coordinate all front office operations.
- Develop and implement strategies to enhance guest satisfaction.
- Manage, train, and motivate a team of front office associates.
- Ensure compliance with hotel policies and safety standards.
- Address guest inquiries, concerns, and complaints professionally.
- Collaborate with other departments to integrate guest services.
- Streamline service delivery to enhance the overall guest experience.
Job Requirements
Minimum 5 years of experience in a guest service or front office management role within the hospitality industry.
Exceptional leadership, communication, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office suite and hotel management software.
Familiarity with hotel operations and guest service standards.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
MYR 3300 - 3800
Skills Required
6 skills
Click to submit your application
Required Skills
Leadership
Communication
Problem-Solving
Decision-Making
Customer Service
Team Management
Guest Service Manager (First World Hotel) Salary at Genting Malaysia Berhad
Genting Malaysia Berhad lists this Guest Service Manager (First World Hotel) role at RM3,300–RM3,800 per month.
How to Apply for This Guest Service Manager (First World Hotel) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Genting Malaysia Berhad asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-13, so apply early.
Guest Service Manager (First World Hotel) - Frequently Asked Questions
What is the salary for a Guest Service Manager (First World Hotel) at Genting Malaysia Berhad in Pahang?
Genting Malaysia Berhad lists this Guest Service Manager (First World Hotel) role at RM3,300–RM3,800 per month.
Where is this Guest Service Manager (First World Hotel) job located?
This Guest Service Manager (First World Hotel) position is based in Pahang, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Service Manager (First World Hotel) role?
Genting Malaysia Berhad is looking for Minimum 5 years of experience in a guest service or front office management role within the hospitality industry.; Exceptional leadership, communication, and interpersonal skills.; Strong problem-solving and decision-making abilities..
How do I apply for this Guest Service Manager (First World Hotel) job at Genting Malaysia Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-13.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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