Guest Service Manager (First World Hotel) at Genting Malaysia Berhad - Pahang

The Guest Service Manager is responsible for overseeing and coordinating all front office operations to ensure exceptional guest experiences. This role impacts the overall guest satisfaction and service delivery within the hospitality environment of First World Hotel.

In this role, you will manage the daily operations of the front office, ensuring smooth check-in/check-out processes and effective guest relations. You will lead a team dedicated to providing outstanding service in a fast-paced hotel environment.

Key Responsibilities:

• Oversee and coordinate all front office operations.
• Develop and implement strategies to enhance guest satisfaction.
• Manage, train, and motivate a team of front office associates.
• Ensure compliance with hotel policies and safety standards.
• Address guest inquiries, concerns, and complaints professionally.
• Collaborate with other departments to integrate guest services.
• Streamline service delivery to enhance the overall guest experience.