Head of Mobility & Terminal Services at Confidential - Selangor

The Head of Mobility & Terminal Services leads terminal operations and mobility services, ensuring a safe and efficient environment for passengers. This strategic role focuses on operational excellence, customer satisfaction, and stakeholder collaboration.

The Head of Mobility & Terminal Services is responsible for leading and managing terminal operations and landside mobility services, ensuring a safe and customer-focused environment for passengers. This role oversees the end-to-end operation of terminal facilities, passenger flow management, and e-hailing services, driving operational excellence and enhancing customer experience while maintaining regulatory compliance.

The successful candidate will champion service innovation and stakeholder collaboration to deliver seamless passenger journeys. Key responsibilities include managing daily terminal activities, improving operational efficiency, developing passenger experience strategies, and ensuring effective communication during disruptions. This position requires strong leadership and the ability to foster partnerships with transportation providers and government authorities.