Head of Service Management – Maxis Communications

The Head of Service Management is responsible for leading and mentoring a high-performing team to ensure service excellence and customer satisfaction. This role involves defining the vision for Service Management and engaging with C-level stakeholders to drive innovation and enhance operational performance.

In this role, you will oversee the daily operations of the service management team, ensuring that customer needs are met with the highest standards. You will work in a dynamic environment that fosters collaboration and innovation.

Key Responsibilities:

• Lead and mentor a high-performing service management team.
• Define the vision for Service Management and drive strategic initiatives.
• Oversee governance of customer experience and service delivery.
• Engage with C-level stakeholders to align service strategies.
• Manage service profitability and operational performance.
• Implement new frameworks to enhance service quality.
• Drive continuous improvement initiatives across the service management function.