Head of Service Management – Maxis Communications
Role Summary
The Head of Service Management is responsible for leading a team to ensure high-quality service delivery and customer satisfaction. This role involves strategic oversight, innovation in service design, and collaboration with various stakeholders to enhance operational performance.
Job Description
As the Head of Service Management, you will lead and mentor a high-performing team, ensuring service excellence and customer satisfaction. You will define the vision for Service Management, oversee governance of customer experience, and drive innovation in service design. Your role will involve engaging with C-level stakeholders and managing service profitability while implementing new frameworks to enhance operational performance.
Job Requirements
Proven leadership experience in service management
Strong understanding of customer experience and service delivery
Ability to drive service quality and customer satisfaction
Experience in managing enterprise-level accounts
Excellent communication and stakeholder engagement skills
Proficiency in data-driven operational excellence
Familiarity with service management frameworks and tools
Ability to lead continuous improvement initiatives
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Leadership
Customer Experience
Service Delivery
Communication
Operational Excellence
Service Management Frameworks
Continuous Improvement
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