Head of Service Management at Maxis Communications - Kuala Lumpur
Role Summary
The Head of Service Management is responsible for leading and mentoring a high-performing team to ensure service excellence and customer satisfaction. This role involves defining the vision for Service Management and engaging with C-level stakeholders to drive innovation and enhance operational performance.
Job Description
In this role, you will oversee the daily operations of the service management team, ensuring that customer needs are met with the highest standards. You will work in a dynamic environment that fosters collaboration and innovation.
Key Responsibilities:
- Lead and mentor a high-performing service management team.
- Define the vision for Service Management and drive strategic initiatives.
- Oversee governance of customer experience and service delivery.
- Engage with C-level stakeholders to align service strategies.
- Manage service profitability and operational performance.
- Implement new frameworks to enhance service quality.
- Drive continuous improvement initiatives across the service management function.
Job Requirements
Proven leadership experience in service management.
Strong understanding of customer experience and service delivery.
Experience in managing enterprise-level accounts.
Excellent communication and stakeholder engagement skills.
Proficiency in data-driven operational excellence.
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Leadership
Customer Experience
Service Delivery
Stakeholder Engagement
Operational Excellence
Continuous Improvement
Data Analysis
Head of Service Management Salary at Maxis Communications
Maxis Communications has not disclosed the salary for this role.
How to Apply for This Head of Service Management Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Maxis Communications asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-25, so apply early.
Head of Service Management - Frequently Asked Questions
What is the salary for a Head of Service Management at Maxis Communications in Kuala Lumpur?
Maxis Communications has not disclosed the salary for this role.
Where is this Head of Service Management job located?
This Head of Service Management position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Head of Service Management role?
Maxis Communications is looking for Proven leadership experience in service management.; Strong understanding of customer experience and service delivery.; Experience in managing enterprise-level accounts..
How do I apply for this Head of Service Management job at Maxis Communications?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-25.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
Similar Roles
Browse every open vacancy for these job titles across Malaysia.
Head of Service Management jobs in Kuala Lumpur
Browse the wider market this role sits in — by sector, by state, and both together.
Guides for this career
Salary benchmarks, application advice and employment rights for this field.