Inside Sales Executive – Driven Asia Sdn Bhd

The Inside Sales Executive is responsible for engaging with customers and converting inquiries into confirmed site appointments. This role plays a crucial part in building customer relationships and ensuring a seamless transition to the sales team.

As an Inside Sales Executive, you will be the first point of contact for customer inquiries via social media and WhatsApp. Your day-to-day work involves promptly responding to messages, understanding customer needs, and providing accurate information about services.

Key Responsibilities:

• Engage with customers through social media and WhatsApp.
• Qualify customer needs effectively to ensure appropriate service offerings.
• Provide accurate information about grout solutions and services.
• Educate customers on product offerings and benefits.
• Build trust and rapport with customers to enhance relationships.
• Follow up on leads to convert inquiries into confirmed appointments.
• Maintain organized records of customer interactions in Google Sheets.
• Ensure a smooth handover of qualified leads to the sales team.