Internship Customer Service – SEA Gamer Mall Sdn Bhd
Role Summary
The Internship Customer Service is responsible for facilitating customer requests and ensuring a high level of service. This role involves direct communication with customers and addressing various inquiries related to payment issues, product suggestions, and company information.
Job Description
In this role, you will engage with customers daily, providing them with the necessary information and support to resolve their issues. You will work in a fast-paced environment that requires effective communication and problem-solving skills.
Key Responsibilities:
- Facilitate customer requests by providing accurate information.
- Verify documents for suspicious customers related to payment issues.
- Suggest product improvements based on customer feedback.
- Maintain high levels of service and professional communication.
- Report unpleasant customer experiences to superiors.
- Escalate high-priority issues to senior customer service staff.
- Adapt to changes and learn new technologies quickly.
Job Requirements
Internship period for 3 months (preferable 6 months).
Fluent in written and verbal communication skills in English, Mandarin, and Bahasa Malaysia.
Strong communication skills, both written and verbal.
Ability to manage time effectively in a fast-paced environment.
Patience and the ability to listen to customer concerns.
Willingness to work flexible support hours.
Quick Info
Company
SEA Gamer Mall Sdn Bhd
Location
Perak
Salary
MYR 600
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Adaptability
Tech Savvy
Patience
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