Internship Customer Service at SEA Gamer Mall Sdn Bhd - Perak

The Internship Customer Service is responsible for facilitating customer requests and ensuring a high level of service. This role involves direct communication with customers and addressing various inquiries related to payment issues, product suggestions, and company information.

In this role, you will engage with customers daily, providing them with the necessary information and support to resolve their issues. You will work in a fast-paced environment that requires effective communication and problem-solving skills.

Key Responsibilities:

• Facilitate customer requests by providing accurate information.
• Verify documents for suspicious customers related to payment issues.
• Suggest product improvements based on customer feedback.
• Maintain high levels of service and professional communication.
• Report unpleasant customer experiences to superiors.
• Escalate high-priority issues to senior customer service staff.
• Adapt to changes and learn new technologies quickly.