IT Support Engineer – Well Prestige

The IT Support Engineer is responsible for providing technical support to end-users. This role plays a crucial part in maintaining the efficiency of IT operations and enhancing user experience within the organization.

In this position, you will engage in day-to-day technical support activities, assisting users with their IT-related issues through various communication channels. You will work in a dynamic environment, collaborating with team members and vendors to ensure smooth IT operations.

Key Responsibilities:

• Provide first and second-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer systems, software, and network devices.
• Troubleshoot hardware, software, and network problems effectively.
• Repair and replace equipment as necessary.
• Manage user accounts and security settings.
• Maintain IT documentation and asset inventory.
• Coordinate with vendors for IT-related services and support.
• Support office network infrastructure and peripherals.
• Develop and maintain the company website.
• Participate in IT improvement projects.