IT Support Engineer – E-Document Solution Sdn Bhd
Role Summary
The IT Support Engineer is responsible for providing technical support to clients and ensuring the smooth operation of IT systems. This role involves troubleshooting hardware and software issues, assisting in installations, and training users on new technologies.
Job Description
As an IT Support Engineer, you will engage in day-to-day technical support activities, collaborating with team members to resolve complex issues in a dynamic work environment. You will play a crucial role in maintaining IT systems and enhancing user experience.
Key Responsibilities:
- Provide technical support to clients and troubleshoot hardware and software issues.
- Assist in the installation and configuration of IT equipment.
- Maintain documentation of support activities and resolutions.
- Collaborate with team members to resolve complex technical problems.
- Train users on new technologies and IT policies.
- Ensure compliance with IT policies and procedures.
- Monitor and maintain IT systems for optimal performance.
Job Requirements
Bachelor's degree in Computer Science or related field.
Proven experience in IT support or a similar role.
Strong knowledge of computer systems, networks, and software applications.
Excellent problem-solving skills and attention to detail.
Ability to communicate effectively with non-technical users.
Quick Info
Company
E-Document Solution Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Installation
Documentation
User Training
Problem Solving
Communication
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