IT Support (Onsite) – J-TECH SYSTEM SDN BHD
Role Summary
The IT Support (Onsite) is responsible for providing both onsite and remote assistance to customers, ensuring their technology operates smoothly. This role involves troubleshooting and setting up various devices while maintaining high levels of customer satisfaction.
Job Description
As an IT Support professional, you will engage in daily interactions with customers, addressing their technical issues and ensuring their systems are functioning optimally. You will work in a dynamic environment that requires both technical expertise and strong communication skills.
Key Responsibilities:
- Provide onsite and remote technical support to customers.
- Set up and troubleshoot PCs, laptops, servers, and network devices.
- Perform system installations and migrations.
- Assist with VPN configurations and network setups.
- Monitor customer support cases and ensure timely follow-ups.
- Document support activities and updates accurately.
- Collaborate with team members to resolve complex issues.
Job Requirements
Diploma / Degree in IT, Computer Science, Networking, or related field.
At least two (2) years of relevant working experience.
Basic knowledge in Windows OS, Networking & TCP/IP.
Familiarity with remote desktop and support tools.
Willingness to travel for onsite support.
Good communication and teamwork skills.
Responsible, responsive, and eager to learn.
Quick Info
Company
J-TECH SYSTEM SDN BHD
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Networking
Customer Service
Communication
Teamwork
Problem Solving
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