IT Support – Infinity Consulting Technology Sdn Bhd
Role Summary
The IT Support is responsible for providing operational support and troubleshooting technical issues. This role plays a crucial part in ensuring the smooth functioning of IT services and customer satisfaction.
Job Description
The IT Support role involves daily monitoring and operational support for backup solutions, troubleshooting technical issues, and managing customer requests via calls or emails. The work environment is dynamic, requiring strong technical skills and the ability to prioritize tasks effectively.
Key Responsibilities:
- Monitor daily backup solutions and operational performance.
- Troubleshoot and resolve technical issues promptly.
- Manage customer requests through calls and emails.
- Prepare regular backup status reports for management.
- Document solutions and maintain accurate records.
- Perform on-site health checks to ensure system integrity.
- Adhere to service level agreements in all support activities.
Job Requirements
Candidate must possess at least a Diploma or higher in Computer Science/Information Technology or equivalent.
Fresh graduates are encouraged to apply; relevant experience is an advantage.
Strong technical, analytical, and troubleshooting skills.
Good interpersonal skills and able to prioritize in a dynamic work environment.
Willingness to work shifts in a 24/7 operational environment.
Quick Info
Company
Infinity Consulting Technology Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Customer Service
Documentation
Analytical Skills
Interpersonal Skills
Time Management
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