IT Support – Infinity Consulting Technology Sdn Bhd
Role Summary
This role requires monitoring backup solutions, troubleshooting issues, and managing customer support requests while utilizing strong technical skills and adhering to service level agreements.
Job Description
The IT Support role involves daily monitoring and operational support for backup solutions, troubleshooting technical issues, and managing customer requests via calls or emails. Responsibilities include preparing regular backup status reports, documenting solutions, and performing on-site health checks while adhering to service level agreements.
Job Requirements
Candidate must possess at least a Diploma or higher in Computer Science/Information Technology or equivalent
Fresh graduates are encouraged to apply; relevant experience is an advantage
Good interpersonal skills and able to prioritize in a dynamic work environment
Strong technical, analytical, and troubleshooting skills
Knowledge of Virtualization, Cloud Backup, Linux, TCP/IP, and Firewall is a plus
Experience in a 24/7 operational environment and willingness to work shifts
Preferably Junior Executives specializing in IT/Computer
Quick Info
Company
Infinity Consulting Technology Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Troubleshooting
Backup Solutions
Customer Service
Documentation
Linux
Cloud Backup
Virtualization
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