L1 Customer Service Supervisor (Call Centre) at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd - Wp Kuala Lumpur
Role Summary
The L1 Customer Service Supervisor is responsible for overseeing the daily operations of the call centre. This role involves leading a team to ensure efficient customer interactions and high levels of satisfaction.
Job Description
As an L1 Customer Service Supervisor, you will manage the daily activities of our call centre, ensuring that customer interactions via chat, voice, and email are handled effectively. You will provide guidance and support to your team, monitor service levels, and implement best practices to enhance performance and compliance with company policies.
Key Responsibilities:
- Oversee daily operations of the call centre.
- Lead and mentor a team of customer service representatives.
- Monitor service levels and performance metrics.
- Implement best practices for customer interactions.
- Ensure compliance with company policies and procedures.
- Analyze performance data to identify areas for improvement.
- Facilitate training sessions to develop team skills.
Job Requirements
Minimum 2 years of experience in a BPO or contact centre environment.
Proven experience in L1 operations management.
Strong leadership and team management skills.
Excellent communication skills, both verbal and written.
Familiarity with customer service software and tools.
Quick Info
Company
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 3000 - 3100
Skills Required
6 skills
Click to submit your application
Required Skills
Leadership
Customer Service
Performance Analysis
Problem-Solving
Communication
Team Management
L1 Customer Service Supervisor (Call Centre) Salary at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd lists this L1 Customer Service Supervisor (Call Centre) role at RM3,000–RM3,100 per month.
How to Apply for This L1 Customer Service Supervisor (Call Centre) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-13, so apply early.
L1 Customer Service Supervisor (Call Centre) - Frequently Asked Questions
What is the salary for a L1 Customer Service Supervisor (Call Centre) at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd in Kuala Lumpur?
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd lists this L1 Customer Service Supervisor (Call Centre) role at RM3,000–RM3,100 per month.
Where is this L1 Customer Service Supervisor (Call Centre) job located?
This L1 Customer Service Supervisor (Call Centre) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this L1 Customer Service Supervisor (Call Centre) role?
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd is looking for Minimum 2 years of experience in a BPO or contact centre environment.; Proven experience in L1 operations management.; Strong leadership and team management skills..
How do I apply for this L1 Customer Service Supervisor (Call Centre) job at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-13.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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