L1 Customer Service Supervisor (Call Centre) at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd - Wp Kuala Lumpur
This job is no longer accepting applications.
It was posted on 12 June 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The L1 Customer Service Supervisor is responsible for overseeing the daily operations of the call centre. This role involves leading a team to ensure efficient customer interactions and high levels of satisfaction.
Job Description
As an L1 Customer Service Supervisor, you will manage the daily activities of our call centre, ensuring that customer interactions via chat, voice, and email are handled effectively. You will provide guidance and support to your team, monitor service levels, and implement best practices to enhance performance and compliance with company policies.
Key Responsibilities:
- Oversee daily operations of the call centre.
- Lead and mentor a team of customer service representatives.
- Monitor service levels and performance metrics.
- Implement best practices for customer interactions.
- Ensure compliance with company policies and procedures.
- Analyze performance data to identify areas for improvement.
- Facilitate training sessions to develop team skills.
Job Requirements
Minimum 2 years of experience in a BPO or contact centre environment.
Proven experience in L1 operations management.
Strong leadership and team management skills.
Excellent communication skills, both verbal and written.
Familiarity with customer service software and tools.
L1 Customer Service Supervisor (Call Centre) - Frequently Asked Questions
What is the salary for a L1 Customer Service Supervisor (Call Centre) at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd in Kuala Lumpur?
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd lists this L1 Customer Service Supervisor (Call Centre) role at RM3,000–RM3,100 per month.
Where is this L1 Customer Service Supervisor (Call Centre) job located?
This L1 Customer Service Supervisor (Call Centre) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this L1 Customer Service Supervisor (Call Centre) role?
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd is looking for Minimum 2 years of experience in a BPO or contact centre environment.; Proven experience in L1 operations management.; Strong leadership and team management skills..
How do I apply for this L1 Customer Service Supervisor (Call Centre) job at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 3000 - 3100
Skills Required
6 skills
Required Skills
L1 Customer Service Supervisor (Call Centre) Salary at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd lists this L1 Customer Service Supervisor (Call Centre) role at RM3,000–RM3,100 per month.
How to Apply for Similar L1 Customer Service Supervisor (Call Centre) Roles
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