L1 Customer Service Supervisor (Call Centre) – Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Role Summary
The L1 Customer Service Supervisor is responsible for overseeing the daily operations of the call centre. This role involves leading a team to ensure efficient customer interactions and high levels of satisfaction.
Job Description
As an L1 Customer Service Supervisor, you will manage the daily activities of our call centre, ensuring that customer interactions via chat, voice, and email are handled effectively. You will provide guidance and support to your team, monitor service levels, and implement best practices to enhance performance and compliance with company policies.
Key Responsibilities:
- Oversee daily operations of the call centre.
- Lead and mentor a team of customer service representatives.
- Monitor service levels and performance metrics.
- Implement best practices for customer interactions.
- Ensure compliance with company policies and procedures.
- Analyze performance data to identify areas for improvement.
- Facilitate training sessions to develop team skills.
Job Requirements
Minimum 2 years of experience in a BPO or contact centre environment.
Proven experience in L1 operations management.
Strong leadership and team management skills.
Excellent communication skills, both verbal and written.
Familiarity with customer service software and tools.
Quick Info
Company
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 3100
Skills Required
6 skills
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Required Skills
Leadership
Customer Service
Performance Analysis
Problem-Solving
Communication
Team Management
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