L1 Customer Service Agent (Call Centre) – Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Role Summary
The L1 Customer Service Agent will manage customer inquiries through various channels, requiring strong communication and problem-solving skills to ensure a positive experience and effective issue resolution.
Job Description
As an L1 Customer Service Agent, you will be the first point of contact for customers, addressing their inquiries through various channels including live chat, inbound and outbound calls, and email. Your role will involve providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. You will be expected to maintain a professional demeanor while managing multiple tasks and responding to customer needs promptly. This position is essential in fostering customer satisfaction and loyalty, contributing to the overall success of the company.
Job Requirements
1-2 years of experience in Customer Service or BPO
Strong verbal and written communication skills
Ability to handle multiple inquiries simultaneously
Proficient in using customer service software and tools
Excellent problem-solving skills
Ability to work in a fast-paced environment
Strong attention to detail
Willingness to work flexible hours
Quick Info
Company
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 2400 - 2500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Multitasking
Attention To Detail
Adaptability
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