L1 Customer Service Agent (Call Centre) – Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd

The L1 Customer Service Agent is responsible for being the first point of contact for customers. This role is crucial in addressing inquiries and ensuring a positive customer experience across various communication channels.

As an L1 Customer Service Agent, you will engage with customers through live chat, inbound and outbound calls, and email, providing accurate information and resolving issues efficiently. You will maintain a professional demeanor while managing multiple tasks and responding promptly to customer needs.

Key Responsibilities:

• Address customer inquiries through various communication channels.
• Provide accurate information to customers regarding products and services.
• Resolve customer issues efficiently to ensure satisfaction.
• Maintain a professional demeanor while interacting with customers.
• Manage multiple inquiries simultaneously in a fast-paced environment.
• Utilize customer service software and tools effectively.
• Document customer interactions and feedback for continuous improvement.