L1 Customer Service Agent (Call Centre) at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd - Wp Kuala Lumpur
Role Summary
The L1 Customer Service Agent is responsible for being the first point of contact for customers. This role is crucial in addressing inquiries and ensuring a positive customer experience across various communication channels.
Job Description
As an L1 Customer Service Agent, you will engage with customers through live chat, inbound and outbound calls, and email, providing accurate information and resolving issues efficiently. You will maintain a professional demeanor while managing multiple tasks and responding promptly to customer needs.
Key Responsibilities:
- Address customer inquiries through various communication channels.
- Provide accurate information to customers regarding products and services.
- Resolve customer issues efficiently to ensure satisfaction.
- Maintain a professional demeanor while interacting with customers.
- Manage multiple inquiries simultaneously in a fast-paced environment.
- Utilize customer service software and tools effectively.
- Document customer interactions and feedback for continuous improvement.
Job Requirements
1-2 years of experience in Customer Service or BPO
Strong verbal and written communication skills
Excellent problem-solving skills
Ability to work in a fast-paced environment
Strong attention to detail
Willingness to work flexible hours
Quick Info
Company
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 2400 - 2500
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Attention To Detail
Multitasking
Adaptability
L1 Customer Service Agent (Call Centre) Salary at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd lists this L1 Customer Service Agent (Call Centre) role at RM2,400–RM2,500 per month.
How to Apply for This L1 Customer Service Agent (Call Centre) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-13, so apply early.
L1 Customer Service Agent (Call Centre) - Frequently Asked Questions
What is the salary for a L1 Customer Service Agent (Call Centre) at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd in Kuala Lumpur?
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd lists this L1 Customer Service Agent (Call Centre) role at RM2,400–RM2,500 per month.
Where is this L1 Customer Service Agent (Call Centre) job located?
This L1 Customer Service Agent (Call Centre) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this L1 Customer Service Agent (Call Centre) role?
Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd is looking for 1-2 years of experience in Customer Service or BPO; Strong verbal and written communication skills; Excellent problem-solving skills.
How do I apply for this L1 Customer Service Agent (Call Centre) job at Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-13.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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