L3 Technical Support Engineer – Luxoft Malaysia Sdn. Bhd.
Luxoft Malaysia Sdn. Bhd.
Financial Services
Role Summary
This role is for a L3 Technical Support Engineer responsible for providing production support for Core Banking applications on the AS400 platform. The position involves managing incidents, problems, and changes following ITIL processes, resolving complex issues, and collaborating with multiple teams to maintain high availability and performance of banking systems.
Job Description
The role involves providing L3 production support for Core Banking applications on the AS400 platform to ensure high availability and performance. The position requires engaging in incident, problem, and change management following ITIL processes, analyzing and resolving complex issues from L2 support, and collaborating with various teams for seamless issue resolution. The consultant will also handle software deployment and release management using ALDON and adhere to DevOps practices including CI/CD pipelines and automation.
Job Requirements
Experience Level: 3-5 years (L2/L3 Support background).
Core Platform: AS400.
Database: DB2.
Programming Languages: RPG, C, Java.
OS: AS400.
Tools: ALDON (automation tool for deployment), familiarity with DevOps tools (CI/CD, Jenkins, Git, etc.).
Strong understanding of Core Banking systems, Channels, and EAI.
Hands-on experience in payment systems support.
Good knowledge of ITIL processes (Incident, Problem, Change Management).
Strong troubleshooting and debugging skills.
English: C1 Advanced.
Quick Info
Company
Luxoft Malaysia Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
L3 Production Support
AS400 Platform
Core Banking Systems
ITIL Processes
Incident Management
Problem Management
Change Management
ALDON Deployment
Devops Practices
Troubleshooting And Debugging
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