L3 Technical Support Engineer at Luxoft Malaysia Sdn. Bhd. - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Engineer jobs.
Role Summary
The L3 Technical Support Engineer is responsible for providing high-level production support for Core Banking applications. This role involves ensuring system availability and performance while collaborating with various teams to resolve complex issues.
Job Description
In this position, you will engage in day-to-day operations that include incident, problem, and change management, following ITIL processes. You will also be involved in software deployment and release management, adhering to DevOps practices.
Key Responsibilities:
- Provide L3 production support for Core Banking applications on the AS400 platform.
- Analyze and resolve complex issues escalated from L2 support.
- Collaborate with various teams for seamless issue resolution.
- Handle software deployment and release management using ALDON.
- Adhere to DevOps practices including CI/CD pipelines and automation.
- Engage in incident, problem, and change management following ITIL processes.
- Ensure high availability and performance of banking applications.
Job Requirements
3-5 years of experience in L2/L3 Support.
Strong understanding of Core Banking systems and Channels.
Hands-on experience in payment systems support.
Good knowledge of ITIL processes (Incident, Problem, Change Management).
Proficiency in English (C1 Advanced).
L3 Technical Support Engineer - Frequently Asked Questions
What is the salary for a L3 Technical Support Engineer at Luxoft Malaysia Sdn. Bhd. in Kuala Lumpur?
Luxoft Malaysia Sdn. Bhd. has not disclosed the salary for this role. L3 Technical Support Engineer positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
Where is this L3 Technical Support Engineer job located?
This L3 Technical Support Engineer position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this L3 Technical Support Engineer role?
Luxoft Malaysia Sdn. Bhd. is looking for 3-5 years of experience in L2/L3 Support.; Strong understanding of Core Banking systems and Channels.; Hands-on experience in payment systems support..
How do I apply for this L3 Technical Support Engineer job at Luxoft Malaysia Sdn. Bhd.?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Luxoft Malaysia Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Required Skills
L3 Technical Support Engineer Salary at Luxoft Malaysia Sdn. Bhd.
Luxoft Malaysia Sdn. Bhd. has not disclosed the salary for this role. L3 Technical Support Engineer positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
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