Manager, Customer Experience – Hong Leong Bank
Role Summary
The Customer Experience Manager will drive initiatives to enhance customer journeys and foster a customer-centric culture. This role requires strategic leadership and the ability to manage cross-functional collaboration effectively.
Job Description
As a Customer Experience Manager, you will lead the delivery of CX initiatives, ensuring milestones are met from planning through execution. You will design engaging workshops, develop training modules, and manage the annual CX awards. Your role will involve championing a customer-first mindset and identifying journey friction points to enhance customer satisfaction.
Job Requirements
Malaysian citizen.
Bachelor’s degree in Business, Marketing, Psychology, Communications, or a related field.
8 years and above in customer experience, business transformation, or change management roles.
Proficiency in Microsoft PowerPoint, Excel and project tracking tools.
Familiarity with design tools like Canva is a plus.
Exceptional command of executive-level written and verbal communication.
Strong business acumen and analytical thinking.
Quick Info
Company
Hong Leong Bank
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Customer Experience
Project Management
Strategic Planning
Communication
Analytical Thinking
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