Manager, Customer Experience at Hong Leong Bank - Kuala Lumpur
Role Summary
The Manager, Customer Experience is responsible for leading the delivery of customer experience initiatives. This role involves designing engaging workshops and managing the annual CX awards to enhance customer satisfaction.
Job Description
As a Customer Experience Manager, you will oversee the execution of various CX initiatives in a dynamic work environment. Your day-to-day responsibilities will include collaborating with cross-functional teams to ensure milestones are met and fostering a customer-first mindset.
Key Responsibilities:
- Lead the delivery of customer experience initiatives.
- Design and facilitate engaging workshops for staff.
- Develop comprehensive training modules for customer service teams.
- Manage the annual customer experience awards program.
- Identify journey friction points to enhance customer satisfaction.
- Collaborate with stakeholders to implement CX strategies.
- Monitor and report on the effectiveness of CX initiatives.
Job Requirements
Malaysian citizen.
Bachelor’s degree in Business, Marketing, Psychology, Communications, or a related field.
8 years and above in customer experience, business transformation, or change management roles.
Proficiency in Microsoft PowerPoint, Excel, and project tracking tools.
Familiarity with design tools like Canva is a plus.
Exceptional command of executive-level written and verbal communication.
Strong business acumen and analytical thinking.
Quick Info
Company
Hong Leong Bank
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Experience Management
Project Management
Workshop Facilitation
Training Development
Analytical Thinking
Communication
Stakeholder Engagement
Manager, Customer Experience Salary at Hong Leong Bank
Hong Leong Bank has not disclosed the salary for this role. Manager, Customer Experience positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for This Manager, Customer Experience Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Hong Leong Bank asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-26, so apply early.
Manager, Customer Experience - Frequently Asked Questions
What is the salary for a Manager, Customer Experience at Hong Leong Bank in Kuala Lumpur?
Hong Leong Bank has not disclosed the salary for this role. Manager, Customer Experience positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Manager, Customer Experience job located?
This Manager, Customer Experience position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Manager, Customer Experience role?
Hong Leong Bank is looking for Malaysian citizen.; Bachelor’s degree in Business, Marketing, Psychology, Communications, or a related field.; 8 years and above in customer experience, business transformation, or change management roles..
How do I apply for this Manager, Customer Experience job at Hong Leong Bank?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-26.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
Similar Roles
Browse every open vacancy for these job titles across Malaysia.
Manager, Customer Experience jobs in Kuala Lumpur
Browse the wider market this role sits in — by sector, by state, and both together.
Guides for this career
Salary benchmarks, application advice and employment rights for this field.