Personal Financial Services Credit – Hong Leong Bank

This role focuses on managing collections for consumer accounts, ensuring targets are met while maintaining compliance with banking regulations. The intern will support the team in executing collection strategies and enhancing team performance through coaching.

The Collections team is responsible for managing day-to-day inbound and outbound operations to meet service level and quality standards. This role involves leading team members to achieve collections targets while ensuring compliance with BNM guidelines. Responsibilities include formulating collections strategies, executing daily collection activities, analyzing account performance, coaching team members, and managing disputes.