Personal Financial Services Credit - Consumer Collection (Mortgage) at Hong Leong Bank - Selangor
Role Summary
The Personal Financial Services Credit - Consumer Collection (Mortgage) is responsible for managing the collections process to ensure compliance and achieve targets. This role involves leading a team in a dynamic environment focused on service excellence and operational efficiency.
Job Description
The Collections team is dedicated to managing day-to-day inbound and outbound operations to meet service level and quality standards. This role requires collaboration and leadership to drive performance and ensure adherence to regulatory guidelines.
Key Responsibilities:
- Formulate collections strategies to optimize performance.
- Execute daily collection activities to meet targets.
- Analyze account performance to identify trends and areas for improvement.
- Coach team members to enhance their skills and effectiveness.
- Manage disputes and resolve issues promptly.
- Ensure compliance with Bank Negara Malaysia (BNM) guidelines.
- Lead team meetings to discuss performance and strategies.
Job Requirements
Malaysian citizen.
Degree holder in Business Management, Communications, Accounting or related field.
Fresh Graduate for Callers or 2 years’ experience in collections.
Strong communication skills.
Ability to analyze data and present findings.
Proactive in managing accounts and resolving disputes.
Knowledge of compliance and data integrity.
Quick Info
Company
Hong Leong Bank
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Leadership
Data Analysis
Communication
Problem Solving
Coaching
Compliance Knowledge
Team Management
Personal Financial Services Credit - Consumer Collection (Mortgage) Salary at Hong Leong Bank
Hong Leong Bank has not disclosed the salary for this role. Personal Financial Services Credit - Consumer Collection (Mortgage) positions in Selangor typically pay RM750–RM10,000 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
How to Apply for This Personal Financial Services Credit - Consumer Collection (Mortgage) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Hong Leong Bank asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Personal Financial Services Credit - Consumer Collection (Mortgage) - Frequently Asked Questions
What is the salary for a Personal Financial Services Credit - Consumer Collection (Mortgage) at Hong Leong Bank in Selangor?
Hong Leong Bank has not disclosed the salary for this role. Personal Financial Services Credit - Consumer Collection (Mortgage) positions in Selangor typically pay RM750–RM10,000 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
Where is this Personal Financial Services Credit - Consumer Collection (Mortgage) job located?
This Personal Financial Services Credit - Consumer Collection (Mortgage) position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Personal Financial Services Credit - Consumer Collection (Mortgage) role?
Hong Leong Bank is looking for Malaysian citizen.; Degree holder in Business Management, Communications, Accounting or related field.; Fresh Graduate for Callers or 2 years’ experience in collections..
How do I apply for this Personal Financial Services Credit - Consumer Collection (Mortgage) job at Hong Leong Bank?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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