Manager, Customer Promise - Medical Reimbursement & Accident at Prudential plc - Kuala Lumpur
Role Summary
The Manager, Customer Promise - Medical Reimbursement & Accident is responsible for leading an efficient claims team and ensuring operational excellence. This role impacts the overall effectiveness of the claims process while ensuring compliance with regulatory standards.
Job Description
In this position, you will oversee the daily operations of the claims team, ensuring that high-value claims are appraised efficiently and effectively. You will work in a dynamic environment that requires collaboration with various departments to enhance customer service delivery.
Key Responsibilities:
- Lead and manage the claims team to ensure operational excellence.
- Appraise high-value claims within authority limits.
- Implement strategic plans to meet departmental goals.
- Ensure compliance with BNM and AML/CFT regulations.
- Monitor and mitigate fraud and legal risks.
- Supervise subordinates and streamline operations through project implementation.
- Collaborate with other departments to enhance customer service.
Job Requirements
Extensive experience in claims management within the insurance industry.
Deep knowledge of insurance products, functionalities, and operational processes.
Proficiency in BNM regulations, AML/CFT guidelines, and the Insurance Act.
Proven ability to manage teams and develop operational strategies.
Strong skills in claims appraisal, fraud management, and risk assessment.
Excellent communication skills for inter-departmental collaboration.
Quick Info
Company
Prudential plc
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Not specified
Skills Required
7 skills
Click to submit your application
Required Skills
Claims Management
Fraud Management
Risk Assessment
Team Leadership
Strategic Planning
Regulatory Compliance
Communication
Manager, Customer Promise - Medical Reimbursement & Accident Salary at Prudential plc
Prudential plc has not disclosed the salary for this role.
How to Apply for This Manager, Customer Promise - Medical Reimbursement & Accident Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Prudential plc asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Manager, Customer Promise - Medical Reimbursement & Accident - Frequently Asked Questions
What is the salary for a Manager, Customer Promise - Medical Reimbursement & Accident at Prudential plc in Kuala Lumpur?
Prudential plc has not disclosed the salary for this role.
Where is this Manager, Customer Promise - Medical Reimbursement & Accident job located?
This Manager, Customer Promise - Medical Reimbursement & Accident position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Manager, Customer Promise - Medical Reimbursement & Accident role?
Prudential plc is looking for Extensive experience in claims management within the insurance industry.; Deep knowledge of insurance products, functionalities, and operational processes.; Proficiency in BNM regulations, AML/CFT guidelines, and the Insurance Act..
How do I apply for this Manager, Customer Promise - Medical Reimbursement & Accident job at Prudential plc?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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