Manager, Customer Promise - Medical Reimbursement & Accident at Prudential plc - Kuala Lumpur

The Manager, Customer Promise - Medical Reimbursement & Accident is responsible for leading an efficient claims team and ensuring operational excellence. This role impacts the overall effectiveness of the claims process while ensuring compliance with regulatory standards.

In this position, you will oversee the daily operations of the claims team, ensuring that high-value claims are appraised efficiently and effectively. You will work in a dynamic environment that requires collaboration with various departments to enhance customer service delivery.

Key Responsibilities:

• Lead and manage the claims team to ensure operational excellence.
• Appraise high-value claims within authority limits.
• Implement strategic plans to meet departmental goals.
• Ensure compliance with BNM and AML/CFT regulations.
• Monitor and mitigate fraud and legal risks.
• Supervise subordinates and streamline operations through project implementation.
• Collaborate with other departments to enhance customer service.