Onsite Support Engineer – Noels IT Solutions Sdn Bhd
Role Summary
The Onsite Support Engineer is responsible for providing technical support and maintenance for software systems. This role involves working directly with clients on-site to ensure optimal performance and reliability of software applications.
Job Description
As an Onsite Support Engineer, you will engage in daily interactions with clients, troubleshooting issues and implementing solutions to enhance software functionality. You will work in a dynamic environment that requires both technical expertise and strong communication skills.
Key Responsibilities:
- Provide on-site technical support for software systems.
- Troubleshoot and resolve software-related issues promptly.
- Maintain and update software applications as needed.
- Collaborate with development teams to implement system improvements.
- Train clients on software usage and best practices.
- Document support activities and maintain records of issues and resolutions.
- Ensure client satisfaction through effective communication and follow-up.
Job Requirements
Minimum 3 years of experience in software development.
Must be a Sarawakian and able to reside in Bintulu.
Strong problem-solving skills.
Excellent communication skills in English.
Ability to work independently and as part of a team.
Quick Info
Company
Noels IT Solutions Sdn Bhd
Location
Sarawak
Salary
—
Skills Required
7 skills
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Required Skills
Software Development
Technical Support
Troubleshooting
Client Communication
Documentation
Problem Solving
Team Collaboration
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