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Operations Executive – PolicyStreet

PolicyStreet
Kuala Lumpur
Salary: Undisclosed

Role Summary

The Operations Executive is responsible for managing the insurance policy issuance process. This role involves collaborating with customers and insurance providers to ensure accurate and timely processing of insurance policies.

Job Description

In this position, the Operations Executive will engage in daily interactions with customers to facilitate the issuance of insurance policies. The role requires meticulous attention to detail and effective communication to ensure customer satisfaction and operational efficiency.

Key Responsibilities:

  • Manage the insurance policy issuance process to ensure timely delivery.
  • Generate accurate quotations for customers based on their needs.
  • Prepare cover notes and necessary documentation for policy issuance.
  • Collaborate with customers to gather required documents and verify their accuracy.
  • Coordinate with insurance providers to obtain necessary approvals.
  • Address customer inquiries and manage accounts to maintain satisfaction.
  • Contribute to achieving sales and renewal targets as part of the team.

Job Requirements

Minimum diploma in business, communications, or a related field.

At least 2 years of experience in a customer service role, preferably handling email and WhatsApp communications.

Proven hands-on experience in insurance issuance is a must.

Experience in the insurance industry is a strong advantage.

Strong attention to detail and excellent organizational skills.

A customer-focused mindset with strong communication and problem-solving abilities.

Self-reliance and adaptability to handle responsibilities independently.

Quick Info

Company

PolicyStreet

Location

Kuala Lumpur

Salary

Skills Required

6 skills

Click to submit your application

Required Skills

1

Customer Service

2

Insurance Issuance

3

Communication

4

Problem-Solving

5

Attention To Detail

6

Organizational Skills

Application Tips

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