Premier Service Manager – RHB Bank
Role Summary
The Premier Service Manager is responsible for enhancing the client experience for Premier clients. This role involves managing inquiries, supporting relationship managers, and ensuring smooth operations while contributing to the overall success of the banking services offered.
Job Description
As a Premier Service Manager, you will engage in daily interactions with clients, addressing their needs and ensuring a high level of satisfaction. You will work closely with relationship managers and other team members in a dynamic banking environment.
Key Responsibilities:
- Manage client inquiries and provide exceptional service.
- Support relationship managers in their daily operations.
- Ensure smooth operations for Premier clients.
- Cross-sell banking products to enhance client portfolios.
- Consolidate and analyze sales reports for performance tracking.
- Assist in organizing events and campaigns for client engagement.
- Maintain customer satisfaction by managing fee processes and communications.
Job Requirements
Strong communication skills.
Experience in customer service or banking.
Ability to manage multiple tasks effectively.
Proficiency in sales and cross-selling techniques.
Team player with a positive attitude.
Detail-oriented and organized.
Ability to work under pressure.
Quick Info
Company
RHB Bank
Location
Perak
Salary
—
Skills Required
7 skills
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Required Skills
Customer Service
Sales
Communication
Time Management
Problem Solving
Team Collaboration
Attention To Detail
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