Premier Service Manager at RHB Bank - Perak

The Premier Service Manager is responsible for enhancing the client experience for Premier clients. This role involves managing inquiries, supporting relationship managers, and ensuring smooth operations while contributing to the overall success of the banking services offered.

As a Premier Service Manager, you will engage in daily interactions with clients, addressing their needs and ensuring a high level of satisfaction. You will work closely with relationship managers and other team members in a dynamic banking environment.

Key Responsibilities:

• Manage client inquiries and provide exceptional service.
• Support relationship managers in their daily operations.
• Ensure smooth operations for Premier clients.
• Cross-sell banking products to enhance client portfolios.
• Consolidate and analyze sales reports for performance tracking.
• Assist in organizing events and campaigns for client engagement.
• Maintain customer satisfaction by managing fee processes and communications.