Project Manager (Digital & Transformation) – Infosys Limited (Malaysia Branch)
Role Summary
The Project Manager (Digital & Transformation) is responsible for overseeing client operations and services to align with corporate objectives. This role significantly impacts resource planning, operational management, and client engagement to enhance customer satisfaction.
Job Description
In this role, you will manage day-to-day operations, coordinate resource planning, and ensure compliance with service level agreements. You will engage with key stakeholders to drive initiatives that improve operational efficiency and client satisfaction.
Key Responsibilities:
- Prepare annual budgets and business plans aligned with corporate objectives.
- Coordinate resource planning and transition processes.
- Manage operational aspects such as resource deployment and quality planning.
- Conduct service level agreement (SLA) compliance reviews.
- Perform financial reviews and revenue enhancement initiatives.
- Engage with key client stakeholders to improve customer satisfaction (CSAT).
- Lead and coordinate teams to achieve business objectives.
Job Requirements
Strong communication skills.
Ability to lead and coordinate teams.
Basic knowledge of digital transformation and project management.
Capability to manage resources including people and infrastructure.
Skills in quality assurance and SLA compliance.
Quick Info
Company
Infosys Limited (Malaysia Branch)
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Project Management
Client Engagement
Resource Planning
Quality Assurance
Financial Oversight
Communication
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