Project Manager (Digital & Transformation) – Infosys Limited (Malaysia Branch)
Infosys Limited (Malaysia Branch)
Consulting
Role Summary
The Lead - Client Operations & Services at Infosys is responsible for preparing budgets and business plans, coordinating resource planning, and managing operational activities such as resource deployment and quality planning. The role includes conducting SLA compliance and financial reviews, as well as engaging with key client stakeholders to improve customer satisfaction.
Job Description
The role of Lead - Client Operations & Services at Infosys involves preparing annual budgets and business plans aligned with corporate objectives, coordinating resource planning and transition processes, and managing operational aspects such as resource deployment and quality planning. The role also includes conducting service level agreement (SLA) compliance reviews, financial reviews, revenue enhancement initiatives, and engagement with key client stakeholders to improve customer satisfaction (CSAT).
Job Requirements
Strong communication skills.
Ability to lead and coordinate teams.
Basic knowledge of digital transformation and project management.
Ability to plan and review business objectives.
Capability to manage resources including people and infrastructure.
Skills in quality assurance and SLA compliance.
Financial oversight and review skills.
Client engagement and stakeholder management abilities.
Quick Info
Company
Infosys Limited (Malaysia Branch)
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
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Required Skills
Budget Preparation
Business Planning
Resource Management
Quality Assurance
SLA Compliance
Financial Review
Client Engagement
Stakeholder Management
Communication
Team Leadership
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