Project Manager (Digital & Transformation) at Infosys Limited (Malaysia Branch) - Kuala Lumpur

The Project Manager (Digital & Transformation) is responsible for overseeing client operations and services to align with corporate objectives. This role significantly impacts resource planning, operational management, and client engagement to enhance customer satisfaction.

In this role, you will manage day-to-day operations, coordinate resource planning, and ensure compliance with service level agreements. You will engage with key stakeholders to drive initiatives that improve operational efficiency and client satisfaction.

Key Responsibilities:

• Prepare annual budgets and business plans aligned with corporate objectives.
• Coordinate resource planning and transition processes.
• Manage operational aspects such as resource deployment and quality planning.
• Conduct service level agreement (SLA) compliance reviews.
• Perform financial reviews and revenue enhancement initiatives.
• Engage with key client stakeholders to improve customer satisfaction (CSAT).
• Lead and coordinate teams to achieve business objectives.