Protech IT Support Specialist – Qube Apps Solutions Sdn Bhd
Role Summary
The Protech IT Support Specialist will provide essential technical support for IT and OT systems, resolving issues efficiently while ensuring high user satisfaction and operational effectiveness.
Job Description
As a Protech IT Support Specialist, you will be responsible for providing daily technical support for both IT and OT systems. Your role involves troubleshooting and resolving issues faced by clients and internal staff, ensuring smooth operations and high levels of user satisfaction. You will collaborate with various teams to identify recurring problems and implement effective solutions, while also documenting support activities and maintaining knowledge bases. Your expertise will be crucial in enhancing the overall efficiency of our IT services and supporting our commitment to excellence.
Job Requirements
Minimum Diploma level education in Computer & IT or relevant fields
Strong problem-solving skills
Excellent communication abilities
Experience in technical support roles
Familiarity with IT and OT systems
Ability to work independently and in teams
Knowledge of troubleshooting methodologies
Customer-focused mindset
Quick Info
Company
Qube Apps Solutions Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
8 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Problem-Solving
IT Systems
OT Systems
Customer Service
Teamwork
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