Protech IT Support Specialist – Qube Apps Solutions Sdn Bhd
Role Summary
The Protech IT Support Specialist is responsible for providing daily technical support for both IT and OT systems. This role is essential in ensuring smooth operations and high levels of user satisfaction through effective troubleshooting and collaboration with various teams.
Job Description
As a Protech IT Support Specialist, you will engage in daily technical support activities, addressing issues faced by clients and internal staff in a dynamic work environment. Your contributions will enhance the overall efficiency of our IT services and support our commitment to excellence.
Key Responsibilities:
- Provide daily technical support for IT and OT systems.
- Troubleshoot and resolve issues faced by clients and internal staff.
- Collaborate with various teams to identify recurring problems.
- Implement effective solutions to enhance user satisfaction.
- Document support activities and maintain knowledge bases.
- Monitor system performance and report on issues.
- Assist in training staff on IT and OT systems.
Job Requirements
Minimum Diploma level education in Computer & IT or relevant fields.
Strong problem-solving skills.
Excellent communication abilities.
Experience in technical support roles.
Familiarity with IT and OT systems.
Ability to work independently and in teams.
Customer-focused mindset.
Quick Info
Company
Qube Apps Solutions Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Problem Solving
Communication
Team Collaboration
Documentation
Customer Service
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