Quality Assurance Consultant, Customer Contact at AIA Malaysia (Insurance)
Role Summary
The Quality Assurance Consultant will ensure high-quality customer interactions and contribute to the continuous improvement of service standards at AIA Malaysia.
Job Description
As a Quality Assurance Consultant in the Customer Contact department at AIA Malaysia, you will play a crucial role in ensuring the quality and efficiency of customer interactions. Your primary responsibility will be to assess and enhance the customer experience through rigorous quality checks and feedback mechanisms. You will collaborate with various teams to develop quality standards and implement best practices that align with the company's objectives.
In this role, you will also be tasked with analyzing customer feedback and performance metrics to identify areas for improvement. You will have the opportunity to contribute to training programs and initiatives aimed at elevating the service standards within the organization. Your insights will be vital in shaping a customer-centric culture at AIA Malaysia.
Job Requirements
Bachelor's degree in a relevant field
Strong analytical and problem-solving skills
Excellent communication skills in English
Experience in quality assurance or customer service is an advantage
Ability to work collaboratively in a team environment
Proficient in Microsoft Office Suite
Quality Assurance Consultant, Customer Contact - Frequently Asked Questions
What is the salary for a Quality Assurance Consultant, Customer Contact at AIA Malaysia (Insurance)?
AIA Malaysia (Insurance) has not disclosed the salary for this role.
Where is this Quality Assurance Consultant, Customer Contact job located?
This Quality Assurance Consultant, Customer Contact position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Quality Assurance Consultant, Customer Contact role?
AIA Malaysia (Insurance) is looking for Bachelor's degree in a relevant field; Strong analytical and problem-solving skills; Excellent communication skills in English.
How do I apply for this Quality Assurance Consultant, Customer Contact job at AIA Malaysia (Insurance)?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
AIA Malaysia (Insurance)
Location
Not specified
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Quality Assurance Consultant, Customer Contact Salary at AIA Malaysia (Insurance)
AIA Malaysia (Insurance) has not disclosed the salary for this role.
How to Apply for This Quality Assurance Consultant, Customer Contact Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions AIA Malaysia (Insurance) asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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