Regional System Support Specialist (Internal) – ZUS COFFEE
Role Summary
The position requires addressing technical issues for users across regions, troubleshooting SQL and PHP, and collaborating with development teams. Candidates should possess strong communication skills and the ability to manage multiple tasks effectively.
Job Description
This role involves being the primary contact for technical issues from users across various regions, troubleshooting SQL queries and PHP scripts, and ensuring timely resolution of technical problems. Regular system checks and collaboration with development teams are essential, along with reporting anomalies and contributing to SOP improvements.
Job Requirements
Diploma or Bachelor's degree in Computer Science or related field
Basic proficiency in SQL for data troubleshooting
Fundamental knowledge of PHP for debugging
Familiarity with Linux and Windows operating systems
Experience with ticketing systems and remote support tools
Strong communication skills across diverse cultures
Ability to prioritize and multitask in a fast-paced environment
Attention to detail and proactive problem-solving mindset
Quick Info
Company
ZUS COFFEE
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
SQL
PHP
Linux
Windows
Ticketing Systems
Communication
Problem-Solving
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