Regional System Support Specialist (Internal) – ZUS COFFEE
Role Summary
The Regional System Support Specialist (Internal) is responsible for providing technical support to users across various regions. This role plays a crucial part in ensuring the smooth operation of systems and enhancing user experience through effective troubleshooting and collaboration.
Job Description
In this role, you will be the primary contact for technical issues, engaging with users to resolve their concerns efficiently. You will troubleshoot SQL queries and PHP scripts while collaborating with development teams to improve system performance.
Key Responsibilities:
- Serve as the main point of contact for technical support inquiries.
- Troubleshoot and resolve SQL queries and PHP scripts issues.
- Conduct regular system checks to ensure optimal performance.
- Collaborate with development teams to address technical problems.
- Report anomalies and suggest improvements to standard operating procedures (SOPs).
- Manage user support tickets using ticketing systems.
- Provide remote support to users across different regions.
Job Requirements
Diploma or Bachelor's degree in Computer Science or related field.
Basic proficiency in SQL for data troubleshooting.
Fundamental knowledge of PHP for debugging.
Familiarity with Linux and Windows operating systems.
Experience with ticketing systems and remote support tools.
Strong communication skills across diverse cultures.
Attention to detail and proactive problem-solving mindset.
Quick Info
Company
ZUS COFFEE
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
SQL
PHP
Linux
Windows
Communication
Problem-Solving
Multitasking
Attention To Detail
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