Retail Collections Officer at Bank Islam - Kuala Lumpur

The Retail Collections Officer is responsible for recovering outstanding debts from delinquent customers. This role involves engaging with customers through calls, negotiating payment plans, and ensuring compliance with internal policies and regulatory requirements.

As a Retail Collections Officer, you will engage in both outbound and inbound calls to assist in the recovery of overdue debts. You will work in a professional environment where maintaining customer relationships and adhering to company guidelines is essential.

Key Responsibilities:

• Perform quality collection calls to recover outstanding debts
• Educate customers on overdue amounts and payment options
• Negotiate payment plans with customers to facilitate debt recovery
• Document all collection activities accurately and promptly
• Maintain professionalism in all customer interactions
• Adhere to internal policies and guidelines during collection processes
• Support additional responsibilities as assigned by management
• Ensure compliance with regulatory requirements in all activities