Retail Collections Officer – Bank Islam

The Retail Collections Officer plays a crucial role in recovering outstanding debts for Bank Islam. This position requires effective communication and negotiation skills to engage with customers and ensure timely payments. The officer will also maintain accurate records and adhere to compliance standards.

As a Retail Collections Officer, you will be responsible for performing outbound and inbound calls to recover outstanding debts from delinquent customers. Your role includes educating customers about overdue amounts, negotiating payment plans, and maintaining professionalism during interactions. You will also document all collection activities and escalate uncooperative accounts to management.