Retail Executive – Genting Malaysia Berhad
Role Summary
The Retail Executive plays a crucial role in overseeing retail operations and ensuring excellent customer service. This position requires strong leadership skills to manage the Retail Crew and handle guest interactions effectively. It offers a unique opportunity to contribute to the company's growth in the hospitality sector.
Job Description
The Retail Executive is responsible for managing assigned retail stores, ensuring that the Retail Crew maintains retail displays, follows cash handling processes, generates sales, and delivers service recovery. This role involves supporting the Retail Crew in managing challenging guests and making decisions to assist in service recovery. The Retail Executive will also liaise with stakeholders such as procurement, warehouse, and third-party partners.
Job Requirements
Manage assigned retail stores
Ensure proper maintenance of retail displays
Follow cash handling processes
Generate sales and deliver service recovery
Support Retail Crew in managing challenging guests
Liaise with procurement and warehouse
Collaborate with third-party business partners
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Leadership
Customer Service
Sales Management
Communication
Problem-Solving
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