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Retail Operations Manager – Click and Brew

Click and Brew
Penang
MYR 4000 - 7000

Role Summary

The Retail Operations Manager at Click and Brew is responsible for overseeing daily operations of the retail and café to ensure efficient service and positive customer experiences. The role includes supervising the team, managing inventory, and facilitating mechanical keyboard workshops and events aligned with the company's brand values.

Job Description

The Retail Operations Manager at Click and Brew is responsible for overseeing the daily retail and café operations to ensure smooth customer experiences and operational efficiency. This role involves supervising and mentoring the retail and café team, managing inventory control, and fostering a welcoming environment that aligns with the company's brand values. Additionally, the manager facilitates custom mechanical keyboard workshops and events, implements strategies to improve sales and workflows, and prepares regular performance reports for management.

Job Requirements

Diploma or degree in Business Administration, Retail Management, or related fields.

Minimum 2 years of experience in retail or operations management.

Strong leadership and team management skills.

Excellent problem-solving and organizational abilities.

Familiarity with inventory management systems is a plus.

Passion for customer service and a proactive approach to challenges.

Experience in teaching, coaching, or leading workshops is a plus.

Willingness to learn about mechanical keyboards and other technical skills including repair services.

Willingness to travel around Malaysia and Singapore to host and facilitate mechanical keyboard events and workshops.

Quick Info

Company

Click and Brew

Location

Penang

Salary

MYR 4000 - 7000

Skills Required

10 skills

Click to submit your application

Required Skills

1

Retail Operations Strategy

2

Stock Management

3

Team Leadership

4

Team Management

5

Supplier Relationship Management

6

Customer Experience Management

7

Creative Problem Solving

8

E-Commerce Sales

9

E-Commerce Marketing

10

Project Management

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