Retail Operations Manager at Click and Brew - Penang

The Retail Operations Manager is responsible for overseeing the daily retail and café operations to ensure smooth customer experiences and operational efficiency. This role involves supervising a team, managing inventory, and facilitating workshops, all while fostering a welcoming environment that aligns with the company's brand values.

The Retail Operations Manager at Click and Brew plays a crucial role in ensuring that daily operations run smoothly, providing an exceptional experience for customers. The manager will lead a dedicated team in a dynamic café environment, focusing on operational excellence and customer satisfaction.

Key Responsibilities:

• Oversee daily retail and café operations to ensure efficiency.
• Supervise and mentor the retail and café team to enhance performance.
• Manage inventory control to maintain optimal stock levels.
• Foster a welcoming environment that aligns with brand values.
• Facilitate custom mechanical keyboard workshops and events.
• Implement strategies to improve sales and workflows.
• Prepare regular performance reports for management.