
Retail
The Retail Operations Manager at Click and Brew is responsible for overseeing daily operations of the retail and café to ensure efficient service and positive customer experiences. The role includes supervising the team, managing inventory, and facilitating mechanical keyboard workshops and events aligned with the company's brand values.
The Retail Operations Manager at Click and Brew is responsible for overseeing the daily retail and café operations to ensure smooth customer experiences and operational efficiency. This role involves supervising and mentoring the retail and café team, managing inventory control, and fostering a welcoming environment that aligns with the company's brand values. Additionally, the manager facilitates custom mechanical keyboard workshops and events, implements strategies to improve sales and workflows, and prepares regular performance reports for management.
Diploma or degree in Business Administration, Retail Management, or related fields.
Minimum 2 years of experience in retail or operations management.
Strong leadership and team management skills.
Excellent problem-solving and organizational abilities.
Familiarity with inventory management systems is a plus.
Passion for customer service and a proactive approach to challenges.
Experience in teaching, coaching, or leading workshops is a plus.
Willingness to learn about mechanical keyboards and other technical skills including repair services.
Willingness to travel around Malaysia and Singapore to host and facilitate mechanical keyboard events and workshops.
Company
Click and Brew
Location
Penang
Salary
MYR 4000 - 7000
Skills Required
10 skills
Click to submit your application
Retail Operations Strategy
Stock Management
Team Leadership
Team Management
Supplier Relationship Management
Customer Experience Management
Creative Problem Solving
E-Commerce Sales
E-Commerce Marketing
Project Management