Senior Branch Manager – Alliance Bank Malaysia Berhad
Role Summary
The Senior Branch Manager is responsible for leading and managing branch sales to achieve allocated targets. This role significantly impacts the overall customer experience and team performance within the branch environment.
Job Description
The Senior Branch Manager oversees daily operations, ensuring compliance with service quality standards while driving sales initiatives. This position involves coaching and motivating the team to maximize performance and enhance customer satisfaction.
Key Responsibilities:
- Lead and manage branch sales to meet allocated targets.
- Ensure overall customer experience aligns with service quality standards.
- Coach and motivate the team to optimize performance.
- Conduct sales campaign briefings to update the team on product information.
- Drive the branch team to meet Internal Service Standards.
- Resolve customer-related issues promptly and escalate critical matters.
- Build and maintain long-term, profitable customer relationships.
- Ensure effective utilization of staff to drive revenue.
Job Requirements
Bachelor's degree in Business Administration or related field.
Minimum 5 years of experience in banking or financial services.
Proven leadership and team management skills.
Strong understanding of sales strategies and customer service.
Excellent communication and interpersonal skills.
Quick Info
Company
Alliance Bank Malaysia Berhad
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Sales Management
Customer Service
Coaching
Problem Solving
Relationship Building
Performance Management
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