Senior Executive/Executive – IOI Properties Group
Role Summary
The Senior Executive/Executive - Service Quality (Customer Experience) is responsible for ensuring high standards of service quality across the organization. This role involves collaborating with various stakeholders to enhance customer experience and drive continuous improvement initiatives.
Job Description
In this role, you will be actively involved in organizing and coordinating Service Quality Standard training for new frontliners, as well as assisting in various improvement programs. You will conduct service quality audits and analyze customer feedback to ensure compliance and enhance service quality.
Key Responsibilities:
- Organize and coordinate Service Quality Standard training for new frontliners.
- Assist in the development and implementation of improvement programs.
- Conduct service quality audits to assess compliance with standards.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with stakeholders to enhance service quality initiatives.
- Monitor and report on service quality metrics and performance.
- Facilitate workshops and training sessions to promote service excellence.
Job Requirements
Degree in Property or related field.
2-3 years relevant experience in service quality or customer experience.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Proficient in Microsoft Office.
Good command of English and Bahasa Malaysia; Mandarin preferred.
Passionate about customer service and continuous improvement.
Quick Info
Company
IOI Properties Group
Location
Putrajaya
Salary
—
Skills Required
6 skills
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Required Skills
Service Quality Management
Customer Experience
Training Coordination
Analytical Skills
Communication
Problem-Solving
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