Senior Executive – Genting Malaysia Berhad
Role Summary
The Senior Executive - Guest Xperience Centre is responsible for leading and supporting the operations of the Guest Xperience Centre at Resorts World Genting. This role plays a crucial part in creating positive experiences for guests and ensuring service excellence through effective leadership and operational oversight.
Job Description
In this role, you will engage with guests to enhance their experience and oversee daily operations at the Guest Xperience Centre. You will work in a dynamic environment focused on delivering exceptional service and guest satisfaction.
Key Responsibilities:
- Lead and support the operations of the Guest Xperience Centre.
- Create and implement strategies to enhance guest experiences.
- Train and mentor team members to ensure service excellence.
- Manage guest feedback systems and service recovery processes.
- Collaborate with other departments to improve overall guest satisfaction.
- Monitor and evaluate service delivery to maintain high standards.
- Address guest inquiries and resolve issues promptly.
Job Requirements
Bachelor’s Degree in Hospitality Management, Business Administration, Communications, Tourism, or a related field.
Minimum 3 years of experience in guest services, customer experience, hospitality, or a related role.
Strong proficiency in English (both written and spoken).
Proven ability to manage guest-facing operations with professionalism.
Exceptional communication skills.
Guest-centric mindset.
Leadership ability.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Leadership
Communication
Customer Service
Problem Solving
Team Management
Service Recovery
Guest Relations
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