Senior Executive - Guest Xperience Centre at Genting Malaysia Berhad - Pahang
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.
Role Summary
The Senior Executive - Guest Xperience Centre is responsible for leading and supporting the operations of the Guest Xperience Centre at Resorts World Genting. This role plays a crucial part in creating positive experiences for guests and ensuring service excellence through effective leadership and operational oversight.
Job Description
In this role, you will engage with guests to enhance their experience and oversee daily operations at the Guest Xperience Centre. You will work in a dynamic environment focused on delivering exceptional service and guest satisfaction.
Key Responsibilities:
- Lead and support the operations of the Guest Xperience Centre.
- Create and implement strategies to enhance guest experiences.
- Train and mentor team members to ensure service excellence.
- Manage guest feedback systems and service recovery processes.
- Collaborate with other departments to improve overall guest satisfaction.
- Monitor and evaluate service delivery to maintain high standards.
- Address guest inquiries and resolve issues promptly.
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Job Requirements
Bachelor’s Degree in Hospitality Management, Business Administration, Communications, Tourism, or a related field.
Minimum 3 years of experience in guest services, customer experience, hospitality, or a related role.
Strong proficiency in English (both written and spoken).
Proven ability to manage guest-facing operations with professionalism.
Exceptional communication skills.
Guest-centric mindset.
Leadership ability.
Senior Executive - Guest Xperience Centre - Frequently Asked Questions
What is the salary for a Senior Executive - Guest Xperience Centre at Genting Malaysia Berhad in Pahang?
Genting Malaysia Berhad has not disclosed the salary for this role. Senior Executive - Guest Xperience Centre positions in Pahang typically pay RM1,800–RM8,000 per month, based on the 12 comparable vacancies currently listed on SuperJobs.
Where is this Senior Executive - Guest Xperience Centre job located?
This Senior Executive - Guest Xperience Centre position is based in Pahang, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Executive - Guest Xperience Centre role?
Genting Malaysia Berhad is looking for Bachelor’s Degree in Hospitality Management, Business Administration, Communications, Tourism, or a related field.; Minimum 3 years of experience in guest services, customer experience, hospitality, or a related role.; Strong proficiency in English (both written and spoken)..
How do I apply for this Senior Executive - Guest Xperience Centre job at Genting Malaysia Berhad?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Senior Executive - Guest Xperience Centre Salary at Genting Malaysia Berhad
Genting Malaysia Berhad has not disclosed the salary for this role. Senior Executive - Guest Xperience Centre positions in Pahang typically pay RM1,800–RM8,000 per month, based on the 12 comparable vacancies currently listed on SuperJobs.
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