Senior Executive - Guest Xperience Centre at Genting Malaysia Berhad - Pahang
Role Summary
The Senior Executive - Guest Xperience Centre is responsible for leading and supporting the operations of the Guest Xperience Centre at Resorts World Genting. This role plays a crucial part in creating positive experiences for guests and ensuring service excellence through effective leadership and operational oversight.
Job Description
In this role, you will engage with guests to enhance their experience and oversee daily operations at the Guest Xperience Centre. You will work in a dynamic environment focused on delivering exceptional service and guest satisfaction.
Key Responsibilities:
- Lead and support the operations of the Guest Xperience Centre.
- Create and implement strategies to enhance guest experiences.
- Train and mentor team members to ensure service excellence.
- Manage guest feedback systems and service recovery processes.
- Collaborate with other departments to improve overall guest satisfaction.
- Monitor and evaluate service delivery to maintain high standards.
- Address guest inquiries and resolve issues promptly.
Job Requirements
Bachelor’s Degree in Hospitality Management, Business Administration, Communications, Tourism, or a related field.
Minimum 3 years of experience in guest services, customer experience, hospitality, or a related role.
Strong proficiency in English (both written and spoken).
Proven ability to manage guest-facing operations with professionalism.
Exceptional communication skills.
Guest-centric mindset.
Leadership ability.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Leadership
Communication
Customer Service
Problem Solving
Team Management
Service Recovery
Guest Relations
Senior Executive - Guest Xperience Centre Salary at Genting Malaysia Berhad
Genting Malaysia Berhad has not disclosed the salary for this role. Senior Executive - Guest Xperience Centre positions in Pahang typically pay RM1,800–RM8,000 per month, based on the 12 comparable vacancies currently listed on SuperJobs.
How to Apply for This Senior Executive - Guest Xperience Centre Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Genting Malaysia Berhad asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-25, so apply early.
Senior Executive - Guest Xperience Centre - Frequently Asked Questions
What is the salary for a Senior Executive - Guest Xperience Centre at Genting Malaysia Berhad in Pahang?
Genting Malaysia Berhad has not disclosed the salary for this role. Senior Executive - Guest Xperience Centre positions in Pahang typically pay RM1,800–RM8,000 per month, based on the 12 comparable vacancies currently listed on SuperJobs.
Where is this Senior Executive - Guest Xperience Centre job located?
This Senior Executive - Guest Xperience Centre position is based in Pahang, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Executive - Guest Xperience Centre role?
Genting Malaysia Berhad is looking for Bachelor’s Degree in Hospitality Management, Business Administration, Communications, Tourism, or a related field.; Minimum 3 years of experience in guest services, customer experience, hospitality, or a related role.; Strong proficiency in English (both written and spoken)..
How do I apply for this Senior Executive - Guest Xperience Centre job at Genting Malaysia Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-25.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at Genting Malaysia Berhad
View allSimilar Roles
Browse every open vacancy for these job titles across Malaysia.
Senior Executive - Guest Xperience Centre jobs in Pahang
Browse the wider market this role sits in — by sector, by state, and both together.
Guides for this career
Salary benchmarks, application advice and employment rights for this field.