Senior Executive, SME Collections – Alliance Bank Malaysia Berhad

The Senior Executive, SME Collections is responsible for managing delinquent accounts through effective financial consultation and recovery solutions. This role plays a crucial part in ensuring adherence to bank processes while maintaining high standards of customer service and engagement.

In this role, you will manage delinquent accounts on a daily basis, providing financial consultation and implementing recovery solutions. You will work in a dynamic environment that emphasizes customer satisfaction and operational excellence.

Key Responsibilities:

• Manage delinquent accounts effectively through financial consultation.
• Implement recovery solutions including payment arrangements and restructuring.
• Ensure strict adherence to bank processes for customer requests and complaints.
• Accurately update systems with customer interactions and documentation.
• Support employee engagement activities to foster a positive work environment.
• Assist in project-related tasks such as letter issuance and customer service calls.
• Follow through on customer commitments and resolve inquiries or complaints promptly.