Senior Executive, SME Collections – Alliance Bank Malaysia Berhad

This role involves managing delinquent accounts for small businesses by providing financial consultation and recovery solutions. The position requires adherence to bank processes, accurate system updates, and supporting related administrative and project tasks.

The role involves managing delinquent accounts through financial consultation and recovery solutions such as payment arrangements, restructuring, and collateral disposal. It requires strict adherence to bank processes when handling customer requests, complaints, and account closures, including appropriate escalation to relevant departments. The position is responsible for accurately updating systems with customer interactions, payments, and documentation. Additional duties include supporting employee engagement activities and assisting in project-related tasks such as letter issuance and customer service calls. Timely follow-through on customer commitments and resolution of inquiries or complaints is crucial to ensure service excellence.